Airline Customer Service Supervisor in IAH Airport
Hallmark Aviation Services
Houston, TX
Hallmark Aviation Services is seeking a Supervisor for an International Airline in George Bush Intercontinental Airport, TX (IAH).
The Airline Supervisor assists the Airline Account Manager with the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
- Minimum 18 months Airline Experience Preferred
- Strong leadership abilities
- Excellent focus on Customer and Client satisfaction
- Must be able to work morning, afternoon and/or night shift
- Ability and willingness to work harmoniously in a team environment
- Strong leadership, but stronger team player
- Ability to work under pressure
- Able to communicate effectively, verbally and in writing
- Thorough knowledge of airport operations: Arrivals, Departures, Ticket Counter
- Basic knowledge of airline reservations
- Able to solve basic problems within the operation: DBC, Delays, Cancellations, Etc.
- Computer, typing and ticketing experience
- Able to operate independently and work varied hours
Required Skills
Basic Requirements
- At least 18yrs old, with a High School Diploma or G.E.D.
- English proficient
- Basic Math Skills: Adding, Subtracting, Division, and Multiplying
- Computer Literate
- Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
- Reading & comprehension of reference materials, instructions, policies & procedures
- Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency
Required Experience
About the Company
Hallmark Aviation Services
Hallmark Aviation ServicesHallmark Aviation Services – recognized as the emerging leader in above-the-wing ground handling services – takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to you, our Client, your Customers, our 800+ Employees and our Community. Our experienced management team – with over 100 years of combined service – is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. And these principles will guide us to even greater achievements in the coming years.
Combine these factors with our genuine passion for the airline industry, as well as our financial strength through our strategic partnerships with Swissport and QANTAS, and we have an unbeatable formula for success – not solely for Hallmark, but for you, our Client.