BCBSM seeks an experienced entry level candidate for our Information Technology team to support work related to user experience and end user GenAI enablement. This position will focus on supporting BCBSM employees by creating content material, user guides, videos, and other "how to" tools to provide assistance utilizing technology such as GenAI, Sharepoint, OneDrive, Microsoft Teams, etc. This candidate will be passionate about change management with a focus on the internal employee user experience. * Assist in preparing information and research materials to identify business problems, offer recommendations and assist management with implementation of solutions. * Conduct user experience testing of new Generative AI tools and capabilities. * Lead sessions that help inform employees on how to leverage new technology, like GenAI in their daily tasks. * Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization. * Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research. * Analyze business goals, objectives, and needs within the organization. * Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team building events, weekly meetings to ensure team alignment, etc.). Education & Experience: * Bachelor's degree preferred. Or equivalent work experience. * One to three (1-3) years of business, technical, and client technology work experience, including internships preferred. * Experience using GenAI tools, like ChatGPT. * PowerPlatform/coding experience a plus. * Effective verbal, written communication and interpersonal skills. * Strong analytical skills with the ability to work independently and as a member of a team. * Excellent organizational skills to deal with multiple projects and priorities. * Responsible for maintaining confidential information to the highest degree. * Proficient in Microsoft Office suites and applicable BCBSM systems. * Ability to develop and maintain effective working relationships. The IT Analyst is responsible for helping business partners implement technology solutions by determining the requirements of a business unit, project, initiative, or program, and assisting teams in translating these requirements into user stories and features. The IT Analyst provides general analytical support across projects, initiatives, and business units, as well as the entire organization, and understands key business processes, key business drivers, short and long-term strategy, and related technologies. During development, the IT Analyst deals with issues and questions and provides support in implementing required changes. Additionally, the IT Analyst participates in planning and supports quality efforts. * Align technology solutions with business strategies comprised of low to moderately complex business processes. * Work with business unit managers, project managers, agile teams, and business stakeholders to identify and capture business problems and non-functional requirements. * Clearly communicates the organization's options through the business case making full use of external research and industry-specific trends. * Prepare findings/takeaways/trends for discussion in planning meetings. * Understand the customer journey and assists with translation into user stories, leveraging Design Thinking concepts. * Aid team in performing technological assessments and assist in developing recommendations based on business relevance, appropriate timing, and deployment. * Develop recommendations for resolution of problems for review by other staff. * Assist the business in triaging issues and identifies business and process improvements. * Collaborate with Product/Platform/Service Managers, Delivery Managers and other agile team members on planning efforts related to their work. * Partner with the business to identify requirements and participate
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Blue Cross Blue Shield of Michigan
When you think of the 1920s, flappers and Prohibition probably come to mind. But another important thing happened then. People started going to hospitals more often because medical care got better. That made the price go up. When an administrator at Baylor University in Texas noticed teachers couldn’t afford their hospital bills, he came up with a plan.
More than 1,000 teachers paid $6 a year to get 21 days of hospital care. In 1934, the plan got a name and a logo: Blue Cross. A similar plan started for doctors’ services in the lumber and mining camps out west. It became known as Blue Shield.