Agency Partnership Coordinator

• Own and manage end-to-end access governance across Promotional Review Systems (Content Lab, Illuminate, LARA)
• Establish and continuously improve access control processes, ensuring compliance, audit readiness, and efficiency.
• Lead onboarding strategy for internal users and external agency partners, including training workflows and access provisioning.
• Partner with IT and business stakeholders to streamline ServiceNow workflows and reduce turnaround times.
• Identify and implement process improvements and automation opportunities across access management.
  
  

• Serve as the primary point of contact for agency partners, ensuring a high level of service and operational clarity.
• Manage and elevate the Agency Connect function, driving timely, accurate, and professional communications.
• Lead coordination and execution of Agency Partner Forums, including agenda development and stakeholder alignment.
• Collaborate cross-functionally with Compliance, Marketing, Operations, and IT to ensure seamless execution of processes.
  
  

• Own and enhance reporting frameworks across systems, including access tracking, utilization, and performance metrics.
• Build and maintain dashboards (Smartsheet or similar) to provide actionable insights to leadership.
• Analyze trends and identify opportunities to improve operational efficiency and user experience.
• Support KPI development, tracking, and executive-level reporting.
  
  

• Lead continuous improvement initiatives across agency operations and systems workflows.
• Standardize and document processes to ensure scalability, consistency, and compliance.
• Maintain and evolve training materials and system documentation within Illuminate or similar platforms.
• Ensure governance over document lifecycle, ownership, and version control.
  
  

• Bachelor's degree or equivalent experience.
• 4-7+ years of experience in operations, systems administration, or program coordination.
• Proven experience managing access, workflows, or systems (e.g., ServiceNow, Smartsheet, or similar platforms)
• Strong analytical skills with experience building reports, dashboards, and process insights.
• Demonstrated ability to work cross-functionally and influence stakeholders at multiple levels.
• Experience in regulated environments (pharma, healthcare, or similar) strongly preferred.
• Exceptional communication, organization, and problem-solving skills.
  
  

• Strategic and process-oriented thinker who can identify gaps and drive solutions.
• High ownership mindset with the ability to operate independently.
• Strong stakeholder presence and ability to manage external partners effectively.
• Detail-oriented with a focus on accuracy, compliance, and continuous improvement.
• Comfortable navigating ambiguity and leading through change.
  
  

• Opportunity to own and shape operational processes at scale.
• High visibility with cross-functional and leadership stakeholders.
• Exposure to global systems, compliance frameworks, and agency operations.
• Collaborative and growth-oriented environment.

Alphanumeric is a dynamic company born of a diverse mindset and held to a distinctly high standard. You may know us as a tech and communications firm established in 1979, but we also lead life science and healthcare organizations toward a more efficient future across the globe, bringing patients and providers together to build personalized relationships that fit their needs.But at our core, we are a family with a shared and passionate dedication to our customers. We treat our candidates as amazing (because they are!)Apply today to join our family and Make Your Mark!