Adoptions and Retail Manager

Adoptions and Retail Manager

The Arizona Humane Society is seeking a full-time Adoptions & Retail Manager to join our Adoptions team. This role works primarily Monday–Friday 9 AM – 6 PM, with occasional weekends, and is based at our Papago Park Campus, with some time spent supporting our South Mountain and Sunnyslope locations. If you're passionate about animal welfare, enjoy leading teams, and thrive in a mission-driven environment, we encourage you to keep reading and apply today!

Paws Up For Great Benefits!

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

A Day in the Life:

The Adoptions and Retail Manager will oversee and elevate adoption, café, and retail operations across multiple campus locations. This highly visible role leads a complex, multi-unit operation supporting more than 16,000 animal adoptions annually, with responsibility for a $4M budget and a team of 45+ staff. The Adoption and Retail Manager will drive operational excellence, deliver an exceptional and mission-driven customer experience, and advance organizational goals through strong leadership and data-informed decision-making.

This individual is strategic and hands-on, with a proven ability to lead through others, develop high-performing teams, and foster a culture of accountability and engagement. This role will coach and mentor leaders, ensure seamless operations across all locations, and identify opportunities for innovation, revenue growth, and continuous improvement, all while maintaining a strong focus on creating an outstanding experience for adopters, guests, and the community we serve.

Job Requirements:

• Bachelor's degree in Business Administration or related field preferred
• Certified Animal Welfare Administrator (CAWA) certification preferred
• 12+ years of experience leading large, multi-site teams
• Demonstrated track record of coaching, developing, and leading leaders
• 3–5 years of retail or merchandising management experience
• Experience in mission-driven or nonprofit environments preferred
• Animal welfare experience preferred
• Strong communication, organizational, and budget management skills
• Ability to analyze data and identify trends to inform decision-making
• Strategic, creative, and innovative thinker who can translate ideas into actionable plans
• Self-starter with the ability to manage multiple priorities and lead with urgency in a fast-paced environment
• Passion for delivering an exceptional customer experience and managing the full customer lifecycle
• Familiarity with inventory systems, merchandising, and vendor management preferred
• Proficiency in Microsoft Office Suite and ability to learn new systems (e.g., Chameleon)
• Ability to read, write, and communicate effectively in English; bilingual in Spanish a plus
• Must have a valid driver's license and have an acceptable driving record to be insured as an AHS driver.

Physical Demands/Work Environment: While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Must be able to hear above the sound of the animals.

There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal noises, odors and dander. Most time will be spent in a typical air conditioned and heated office environment.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.

Ready to Join our team and make a difference every day?

Explore all of our current career opportunities here: Careers - Arizona Humane Society