Administrative Support for Wraparound Services

Families & Youth Innovations Plus (FYI+)

Position: Part -Time Provider

Hourly Rate: $17.00 - $20.57 (3 levels based on experience and education)

Department: High Fidelity Wraparound Program

Job Summary

The Administrative Support will provide administrative support to a High Fidelity Wraparound program that can include, but is not limited to, referrals, tracking requirements, data collection and input, workforce tracking

What You'll Do:

• Provide administrative support to the Wraparound program to ensure efficient daily operations and program effectiveness.
• Manage and track referrals, including intake documentation, timelines, and required follow-up activities.
• Maintain accurate, complete, and timely program records in compliance with agency, Medicaid, and contractual requirements.
• Collect, enter, and monitor program data across required systems, ensuring data integrity and accuracy.
• Assist in preparation for Medicaid audits, internal reviews, and Quality Service Reviews (QSRs) by organizing documentation, reports, and required materials.
• Support ongoing fidelity tracking related to High Fidelity Wraparound standards, including documentation review and monitoring required elements.
• Track program deliverables, reporting deadlines, and compliance requirements to support continuous quality improvement.
• Support workforce tracking, including caseload monitoring, staff assignments, and required training or credential documentation.
• Coordinate communication and information sharing between Wraparound facilitators, program supervisors, and program manager as needed.
• Perform additional administrative duties as assigned to support program operations and quality assurance efforts.

What You Need:

Essential Requirements

• Associate's degree or equivalent experience in administrative support, business administration, or related field
• 2+ years experience in administrative support or similar coordination role
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace applications
• Excellent written and verbal communication skills with strong attention to detail.

Personal and Professional Competencies

• Discretion and confidentiality: Ability to handle sensitive organizational information with appropriate confidentiality and professional judgment across all leadership areas
• Proactive problem-solving: Initiative to anticipate needs, identify challenges, and propose solutions independently while supporting multiple priorities
• Collaborative approach: Ability to work effectively with diverse teams, external partners, and organizational stakeholders across all departments
• Adaptability and flexibility: Comfort with changing priorities, evolving organizational needs, and dynamic work environments spanning clinical, operational, and strategic functions
• Cultural competency: Understanding and appreciation for FYI+'s diverse community and commitment to trauma-informed, inclusive practices