Administrative Support

Provides call handling and operational support in an office and print center environment. The role primarily focuses on answering and routing inbound calls while assisting with administrative, mail, shipping/receiving, and basic print finishing tasks as needed.

• Answer and route inbound calls using VOIP/computer phone systems
• Respond to customer inquiries regarding job status or feasibility and direct calls to appropriate departments
• Assist print center team with administrative and manual tasks such as hand folding and finishing projects
• Sort, distribute, and handle incoming and outgoing mail and office supplies
• Perform shipping and receiving duties for materials and supplies
• Deliver completed jobs to designated locations within or outside the site as required
• Perform filing tasks based on customer requests
• Operate office equipment including copiers, fax machines, calculators, postage meters, and PCs
• Use bindery and finishing equipment such as paper cutters, hole drills, joggers, tape machines, stackers, scales, and electric staplers
• Perform additional duties as assigned

• High school diploma or GED
• 1 2 years of experience in call center, receptionist, or related customer service roles
• Experience using VOIP or computer-based phone systems preferred
• Some copy/print or document handling experience preferred
• Strong verbal communication and customer service skills
• Good PC skills and familiarity with office equipment
• Good organizational, prioritization, mathematical, and filing skills
• Ability to work in an office environment with varied tasks
• Ability to stand, walk, bend, reach, and lift items up to 50 55 lbs. when required
• Moderate dexterity and ability to use basic office tools and equipment
• Business casual dress code
• Virtual interview process with potential follow-up in-person meeting