Administrative Assistant

Required Skills/Experience:
1-2 years administrative/office experience
Proficiency in Microsoft Office.

Key Responsibilities
Overall accountability for the day-to-day administration of multiple or complex clients, including:
• Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal teams
• Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction
• Coordinates and facilitates client meetings, conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process
• Serves as a key resource and may serve as a subject matter expert to Customer Unit and Small accounts
• Firm knowledge of group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems

Essential Business Experience and Technical Skills
Required:
• 2+ years of equivalent experience within the insurance space
• Excellent organizational, interpersonal, and communication skills, both written and verbal
• Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible
• General understanding of U.S. economy and employee benefits industry
• Proficient with Microsoft Office software
• Self-motivated to learn more about the business and is proactive in personal development

Preferred:
• Experience with products such as Dental, Disability and Life products
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• Ability to balance client expectations with capabilities
• Project management skills including problem solving, attention to detail, analytical thinking and decisiveness