Administrative Assistant

For more than 126 years, Epworth Children's Home has grown and adapted to the individual needs of children and families by providing a safe and nurturing environment, evidence-based practices, and programs across the continuum of care and across the state of South Carolina.

Primary Performance Objectives

Direct client and stakeholder contact Insurance verification Weekly eligibility checks Authorization and payment collection Follow up insurance claim denial Scheduling clients across multiple providers Major data tracking system coordinator Survey collection Intake and record maintenance

Job Task Summary

• Provides warm and friendly interactions with individuals in-person, during phone calls, or through emails
• Verifies patient demographics and ensure information updated on regular basis
• Assists in client survey collection to support evaluation efforts
• Answers phone calls of general inquiry, referral intake, and scheduling appointments
• Follows-up to messages in same day
• Maintains daily record of major client list
• Assists with follow-up scheduling after being assigned to clinician
• Connects with professionals from DSS, DJJ, DOC, hospitals, and others in the community to coordinate client referrals
• Maintains professional boundaries with clients and stakeholders
• Responds to referrals received through online portal, phone referral, fax, email, or in person
• Maintains client files, documentation, and major client lists in a timely manner
• Completes administrative duties such as filing, typing, copying, binding, scanning, etc.
• Gathers referral and intake information, corresponding with multi-disciplinary individuals to coordinate scheduling appointments with clients and counselors
• Verifies insurance, completes regular eligibility checks, and tracks authorization units
• Completes prior authorizations requests
• Submits prior authorizations prior to sessions for billing purposes

Qualifications

• Two years administrative experience or an equivalent mix of education
  and experience
• Computer experience and/or training in Microsoft and Excel
• Exhibits strong customer service
• Has a belief system and engages in faith practices that are compatible with those of the United Methodist Church
• Must be able to pass standard background checks, including: drug screen, employment physical, SLED, DSS Central Registry and Sex Offenders Registry

Personal Attributes and Skills

• Excellent organization skills with the ability to prioritize and manage multiple tasks and a variety of demands in a fast-paced environment.
• Detail-oriented, with strong organizational, analytical, and planning skills
• Demonstrates the ability to learn; patient and compassionate
• Understands and respects the necessity for confidentiality
• Positive and calm presence in all situations
• Strong self-motivation and the ability to work as a team member
• A proven ability to work positively and professionally with diverse groups of individuals
• Must be able to work in an environment of constant demands and frequent interruptions
• Commitment to maintain confidentiality of Protected Health Information and sensitive information

What Epworth Children's Home offers full time employees:

• Rewarding Client Focused work environment
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• Company paid life insurance
• Voluntary benefits such as STD, LTD, Group life
• 403(b) with company match
• Ample vacation and sick leave
• Mission/Volunteer leave
• Credit Union
• Employee Assistance Program
• Eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Career opportunities throughout the state of SC!

The mission of Epworth Children's Home is to serve children, youth and families through caring, safe, Christian communities, where hurts are healed, hope is nurtured, and faith in God, self, and others is developed.