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ACRI - Service Manager

C. F. Acri & Son

Harrisburg, PA

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JOB DETAILS
SKILLS
Coaching, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Response, Driver's License, Entrepreneurship, Leadership, Maintenance - HVAC, Maintenance Services, Organizational Skills, Performance Management, Process Improvement, Productivity Management, Profit & Loss, Revenue Growth, Team Lead/Manager
LOCATION
Harrisburg, PA
POSTED
2 days ago
Description:

CF Acri is growing — and we’re looking for a high-impact Service Manager to lead, scale, and modernize our Plumbing & HVAC service division. This is not a maintenance role. This is a leadership position for someone who wants to build something, drive performance, and take ownership of a critical part of our business.

 

What You’ll Do:

  • Lead and develop a team of service technicians — coaching, accountability, and performance management.
  • Own the service department P&L mindset — drive revenue, efficiency, and profitability.
  • Manage and optimize the dispatch board to maximize technician productivity and customer response times.
  • Estimate service and small project work with accuracy and confidence.
  • Implement and improve systems, processes, and use of technology (dispatch software, CRM, etc.).
  • Identify and pursue opportunities to grow service revenue and customer relationships.
  • Maintain high standards of customer experience and job quality.

 

Why CF Acri:

  • Established, respected company with deep roots and strong reputation.
  • Opportunity to build and shape the service department your way.
  • Leadership that values initiative, ideas, and growth.
  • Competitive compensation + performance-based upside.
  • Employee Stock Ownership Plan (ESOP) — giving you a real stake in the company’s success and long-term value.
  • Long-term career path with real influence on company direction.

 

The Bottom Line:


If you’re looking for a role where you can lead a team, grow a department, and think like an owner, we want to talk.

Requirements:

What We’re Looking For:

  • Strong background in plumbing and HVAC service operations.
  • Proven people leadership experience — you can lead, not just manage.
  • Experience with estimating service or light commercial work.
  • Comfortable with technology and software systems (or eager to adopt them quickly).
  • Highly organized with the ability to manage a fast-moving dispatch environment.
  • Entrepreneurial mindset — you think like an owner, not an employee.
  • Driven, accountable, and solutions oriented. 
  • Valid PA Drivers License and reliable, insured transportation are required.





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About the Company

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C. F. Acri & Son