Accounts Receivable Supervisor - Caribe Royale Orlando Hotel

Scope of Position

The Accounts Receivable Supervisor supports the Complex Credit Manager in overseeing accounts receivable activities related to group, wholesale, and contracted business at a large-scale resort. This role serves as a subject-matter expert for complex billing processes, ensuring accuracy, timeliness, and compliance with contractual terms. The Supervisor focuses on quality control, process oversight, cross-departmental coordination, and issue resolution.

Position Requirements

• 2-4 years' experience in Accounts Receivable in a large-scale hotel preferred.
• Professional demeanor appropriate for an AAA Four Diamond environment.
• Experience with Opera, or similar PMS system, preferred.
• Strong understanding of hotel PMS, POS Systems (e.g., Opera, Toast, or similar).
• Knowledge of business applications (e.g. Outlook, Word, Excel, Adobe Acrobat, etc.), required.
• Excellent communication skills, both written and oral.
• Able to work independently and exercise judgment to resolve questionable data that may arise.
• Must have competent computer and data entry skills.

Responsibilities

• Supervise daily accounts receivable functions with a primary focus on group, wholesale, and negotiated accounts
• Oversee accurate and timely invoices for group folios, master accounts, room blocks, catering/events, and ancillary charges
• Ensure compliance with contract terms, rate agreements, commissions, and billing instructions
• Serve as an escalation point for internal and external billing inquiries related to group and wholesale accounts
• Answer phones and handle inquiries accordingly.
• Establish and maintain effective working relationships with co-workers.
• Comply with all policies and standard operating procedures of the hotel and its management company.
• Report all system problems to management.
• Supervise, train, and mentor accounts receivable staff, fostering accuracy, efficiency, and professional growth
• Perform any other duties as requested by management.

Education

• High school diploma is required.
• Associate's or Bachelor's degree in Accounting, Finance, Hospitality Management, or related field (preferred).

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Strong problem-solving and analytical abilities.
• Ability to create and maintain spreadsheets as well as analyze and summarize financial data using appropriate financial software.
• Ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Ability to meet deadlines, work under pressure, and work independently.

Physical Requirements

• On a continuous basis, sit at a desk for long periods of time in front of a computer screen.
• Intermittently twist to reach equipment or supplies surrounding the desk.
• Use a telephone and computer keyboard daily.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.