Accounts Control Manager
Kitsap Credit Union
Bremerton, WA
JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Alliance/Partner Marketing, Asset Management, Bankruptcy, Best Practices, Coaching, Consumer Loans, Contract Management, Contract Negotiation, Credit Union, Customer Experience, Data Analysis, Documentation, Foreclosures, Homeless Services, Identify Issues, Legal, Maintain Compliance, Metrics, Operational Strategy, Operational Support, Operations, Past Due Accounts, Performance Analysis, Performance Management, Performance Reviews, Procedure Development, Process Improvement, Productivity Management, Project Tracking, Regulatory Compliance, Regulatory Requirements, Relationship Management, Risk Analysis, Service Level Agreement (SLA), Software Administration, Strategic Planning, Supplier Relationship Management (SRM), Systems Administration/Management, Systems Maintenance, Team Lead/Manager, Team Player, Time Management, Training/Teaching, Trend Analysis, Vendor/Supplier Relations, Volunteer Experience
LOCATION
Bremerton, WA
POSTED
30+ days ago
Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.
At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.
About the Role
Kitsap Credit Union is hiring a full-time Accounts Control Manager to work hybrid out of our East Bremerton office. The Accounts Control Manager is responsible for leading the Asset Recovery Team, including repossession collectors, to ensure the effective and timely resolution of past-due consumer loans. This role oversees the strategic direction and daily operations of asset recovery, manages vendor relationships, and maintains KCU's collection platform through proactive programming and system development. The manager ensures compliance with collection standards, policies, and procedures while driving improvements in productivity, efficiency, and member experience.
Quick Facts
Reports to: Director, Accounts Control
Employment Type: Full-time, Salaried, Exempt, Hybrid
Salary Range: $84,769.53 - $105,961.91 depending on experience
Bonus Target: 8% potential incentive of base pay
Working Hours: Monday - Friday 8AM - 5PM
Grade: 12BC
Industry: Banking
Principal Accountabilities
* Team Leadership & Oversight
* Manage and develop the Asset Recovery Team, including repossession collectors, ensuring high performance and accountability.
* Provide coaching, training, and performance evaluations to support team growth and effectiveness.
* Foster a collaborative and professional work environment.
* Collections Operations
* Oversee the management of bankruptcies, foreclosures, and the remarketing of repossessed vehicles. Coordinates with internal teams, legal counsel, and third-party vendors to ensure timely and compliant handling of accounts.
* Ensure compliance with internal policies, regulatory requirements, and industry best practices.
* Monitor collection metrics and implement strategies to improve recovery rates and reduce losses. Monitors progress, ensures accurate documentation, and identifies opportunities to improve recovery strategies and minimize losses.
* System & Platform Management
* Program and maintain the collection software platform to support operational needs and reporting.
* Collaborate with IT and vendors to implement system updates, troubleshoot issues, and optimize functionality.
* Vendor & Partner Relations
* Manage relationships with third-party vendors including repossession agents, skip tracers, and legal partners.
* Negotiate contracts, monitor performance, and ensure service-level agreements are met.
* Strategic Planning & Reporting
* Analyze data to identify trends, risks, and o
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About the Company
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