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Account Support Specialist

Vendex Inc

Greenville, NC

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JOB DETAILS
SALARY
$45,000–$55,000 Per Year
SKILLS
Communication Skills, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Documentation, Financial Trend Analysis, Mentoring, Performance Metrics, Problem Solving Skills, Regulatory Compliance, Sales, Sales Support, Training Program, Trend Analysis, Wireless Communications, Wireless Products
LOCATION
Greenville, NC
POSTED
8 days ago

Our team needs an Account Support Specialist to assist residential AT&T wireless customers and contribute to account retention. This role emphasizes consistent service, reliable support, and responsible sales execution. The Account Support Specialist must help customers navigate wireless options and support long-term satisfaction in a results-driven environment where service quality and steady execution are keys to your success.

Account Support Specialist Role Responsibilities


  • Assist residential customers with AT&T wireless products and services, ensuring questions and issues are addressed clearly and efficiently

  • Support account enrollments, updates, and service adjustments while maintaining accuracy in documentation

  • Maintain ongoing communication to ensure customer satisfaction and strengthen client relationships

  • Identify opportunities to retain clients and responsibly grow existing accounts

  • Proactively resolve customer concerns and provide solutions that enhance long-term loyalty

  • Track and report account activity, trends, and performance metrics to support team goals

  • Follow service standards and compliance requirements to ensure consistent quality

 

Account Support Specialist Skills and Attributes

 

  • Strong customer service and communication skills

  • Ability to balance service quality with sales goals

  • Detail-oriented approach to account support

  • Comfortable working in commission-based roles

  • Dependable and process-driven

  • Problem-solving mindset

  • Prior customer support or sales experience preferred

 

At Vendex, we invest in your growth from day one. Our comprehensive training and mentorship programs give the Account Support Specialist hands-on experience in customer service, sales, and professional development, equipping you with the skills to excel in your role and advance your career. We provide the support and resources you need to succeed while contributing to the company’s success.


Eager to support client accounts while driving sustainable wireless growth? APPLY TODAY and start earning what you’re worth!

About the Company

V

Vendex Inc