Account Services Associate

F3 Innovations Inc. is seeking an Account Services Associate in Riverside to manage customer accounts and support wireless service activations. The Account Services Associate ensures a smooth onboarding experience for users—because everyone deserves a seamless connection.

As an Account Services Associate, you will be the trusted advisor for customers, overseeing their wireless plan setup and account activation. By tracking engagement feedback and maintaining accurate CRM data, the Account Services Associate will directly contribute to customer loyalty and account growth.

Role Requirements for an Account Services Associate

• Promote smartphones, wireless plans, and mobile connectivity tools through structured outreach and targeted product education across residential communities.
• Guide customers through mobile service selection, account setup, and device activation using CRM platforms and approved onboarding protocols.
• Track customer interactions, activation milestones, and resolution timelines to support campaign visibility, lead progression, and performance reporting.
• Collaborate with internal teams to resolve provisioning delays, documentation gaps, and service escalations within the mobile service ecosystem.
• Recommend bundled upgrades, wireless add-ons, and device enhancements based on customer usage patterns, eligibility criteria, and connectivity goals.
• Share engagement feedback and territory-level insights to refine outreach strategies and improve mobile service delivery and retention.

What’s in it for Our Account Services Associate

• CRM and mobile service training built for fast onboarding and wireless campaign execution.
• Clear paths into account management, strategy, and leadership—your outreach drives your growth.
• A team culture rooted in transparency, performance, and mobile service excellence.
• A results-driven space where smart outreach and clean data get rewarded.

Qualities That Set You Apart as an Account Services Associate

• High school diploma or GED required; business or communications coursework helps with mobile service coordination
• Experience in customer engagement or account support—ideally in wireless, telecom, or subscription services
• Skilled in CRM; keeps data clean and tracks service activity, metrics, and resolution timelines
• Organized and fast; handles multiple support workflows with accuracy and consistency