Account/Sales Manager - Shine Foods

Shine Foods, Inc.

Since 1996, Shine Foods has been making some of the most delicious and authentic Asian appetizers in the country. We take great pride in being a resource for private label manufacturing and co-packing needs. We work with our customers on creating new exclusive recipes, modifying and commercializing recipes for production. Today, we have grown to be one of the leading custom Asian appetizer manufacturers and co-packing companies serving local communities, retail and foodservice outlets across North America and beyond. 

Job Summary

This position works cooperatively with company staff, customers and outside brokers to deliver exceptional customer and sales support while meeting and increasing sales objectives. Must possess a strong customer service background and sales experience particularly the retail, private label and  co-packing and manufacturing.

Essential Job Functions 

• Inside Sales - Manage profitable growth and development of assigned accounts, increasing account penetration and customer engagement
• Outside Sales – Develop and maintain key business relationships with new customers resulting in a consistent and growing revenue stream.
• Broker Management: Manage their broker network if applicable
• Sales Strategy - Develop sales strategies, present them to management and implement them with customers' key decision-makers.
• New Product Development - Assist in ideation of new products sometimes on their own and other times in conjunction with customers and work cross-functionally with R&D toward their creation.  Handles sample packing and distribution.
• Sales Projections - Develop accurate monthly forecasts and provide it to the planning team.
• Reportingand Analytics- Tracks, analyzes and reports sales performance against volume, promotions, and other key metrics.
• Competitive Research – Develop a key understanding of the competitive landscape through store checks and market research and using resources like customers and broker network.
• Sales Operations - Support functions involving pre- and post-order management issues. This includes reviewing the production plan to review when orders will be available to ship, re-build orders when necessary, and responding to changes due to production scheduling or logistical issues. This is usually done in conjunction with their assigned customer service representative.
• Co-Packing Sales Coordination – Manage and coordinate customer private label co-packing accounts (i.e. managing packaging or product coordination with customer and production planning).
• Company Knowledge - Develop a competent level of understanding of products, production process and capabilities including internal systems.
• People Management – Effectively manage and work together with the customer service representative, providing training, direction and performance guidance aligned with account needs and assigned job responsibilities including shipping schedule timelines.
• Cross-functional Management – Effectively manage cross functional departments (i.e. Production, Quality Assurance, HR, etc.) to ensure customer requests are met on a timely basis (i.e. customer audits, fact sheet requests, insurance, etc.)

Food Safety Responsibilities 

• All employees are required to immediately report and assist in the elimination or control of any food safety issues they observe to their supervisor
• Monitors and enforces cGMPs
• Follow all Good Manufacturing Practices and Pre-requisite programs 

Qualifications 

• Minimum of 5 years of sales experience
• 25% - 30% travel required or as needed
• Able to prepare sales presentations
• Salary commensurate with experience BA/BS degree preferred or a combination of experience
• Computer literate; Microsoft suite

Required Experience

• Knowledge of Private label and co- manufacturing process
• Previous experience working with R & D

Physical Requirements 

• Occasionally lift and/or carry up to 30 lbs.

Back-up: Plant Manager

Supervisor: General Manager

Pay range: $85,000 - $105,000

FLSA Status: Exempt