Account Manager

Account Manager

Role overview & context

Kelaca is recruiting an Account Manager for a landscape maintenance client partner in West Palm Beach, FL. This client-facing role manages a portfolio of communities, balancing strong relationships with property stakeholders and effective coordination of field crews.

You are the primary point of contact for property managers, boards, and community representatives. You ensurecontracted services are delivered safely, on schedule, and to agreed quality standards by translating contract requirements into clear expectations for crews, monitoring performance in the fi eld, and resolving issues quickly.

The role combines office-based planning (priorities, schedules, client needs) with regular field time for site visits, walk-throughs, and crew check-ins. It exists to provide one accountable owner for service quality, communication, andissue resolution, supporting long-term client retention.

Key responsibilities

• Serve as the primary contact for property managers, HOA boards, and community stakeholders, building strong,long-term relationships.
• Plan and manage landscape maintenance schedules across assigned properties so work is completed safely, ontime, and to agreed quality standards.
• Conduct regular site visits and walk-throughs, documenting conditions, identifying issues early, and driving timely corrective actions.
• Lead and coach landscape maintenance crews and Crew Leaders, setting expectations for safety, quality, productivity, and professionalism.
• Coordinate with production/operations leaders and internal partners to resolve service issues, adjust schedules, and ensure the right resources and materials are available.
• Identify and propose landscape enhancement opportunities that improve property appearance and performance,partnering with business development as needed.
• Maintain clear account documentation, including visit notes, service records, and simple reports that give stakeholders visibility into activity and outcomes.

What success looks like

• Communities in your portfolio receive reliable service, clear communication, and timely follow-through on issues.
• Properties consistently meet agreed standards for appearance, safety, and contract compliance, with minimalescalations.
• Clients and boards trust you as their primary contact and choose to renew and, where appropriate, expandservices.
• Crews are organized, understand priorities, and execute work efficiently and safely.
• Issues are surfaced early through site visits and are resolved quickly in collaboration with internal partners.
• Enhancement opportunities are identified and advanced in a way that benefits both the properties and the business.

Capabilities & experience

• Practical understanding of landscape maintenance operations (scheduling, crew deployment, equipment, andseasonal work).
• Experience managing maintenance contracts or service agreements in a field-based or multi-site environment.
• Ability to plan and sequence work across multiple properties, adjusting for weather, priorities, and resource constraints.
• Confidence conducting property evaluations, documenting findings, and turning them into clear actions for crews.
• Comfort using standard office and communication tools (email, spreadsheets, mobile apps) to coordinate work andkeep records up to date.
• Horticulture or landscaping knowledge is a plus to understand plant health, seasonal needs, and enhancementoptions.
• Bilingual skills (especially Spanish and/or Creole) are an advantage when working with diverse fi eld teams.

Behavioral strengths

• Communicates clearly and professionally with property managers and boards, including during challenging conversations.
• Takes ownership of each community as a long-term relationship and is accountable for the overall service experience.
• Collaborates effectively with production, sales, HR, and leadership to solve problems and balance competing priorities.
• Stays organized across multiple sites, anticipates constraints, and keeps crews focused on the right tasks at the right times.
• Remains composed when conditions change or issues arise on-site, prioritizing safety and keeping stakeholders informed.
• Provides clear direction and feedback to Crew Leaders and crew members, reinforcing expectations for safety, quality, and behavior.

Operating environment, location & working pattern

This is a field-based role with frequent travel between properties in and around West Palm Beach, FL. Time is split between the local office (for planning, coordination, and meetings) and client properties (for walk-throughs, stakeholder check-ins, and crew support).

Work is primarily outdoors in varying weather, requiring regular walking of properties, visual inspections, and moving comfortably around landscaped areas. Periodic office-based meetings, training, and collaboration are also part of the role.

• Primary location: West Palm Beach, FL and surrounding communities.
• Working pattern: Full-time, with most days split between client properties and the local office.
• Travel: Frequent local travel to visit and inspect properties, attend stakeholder meetings, and support crews on-site.

Interfaces & governance

• External: Property managers, HOA boards, community representatives, and other on-site stakeholders.
• Internal: Production and operations leaders, landscape maintenance crews and Crew Leaders, business development/sales partners, and support teams such as HR and finance.

The Account Manager typically reports to a local branch or operations leader and is accountable for service quality, client satisfaction, and crew performance across their assigned portfolio. They are expected to follow established safety protocols, documentation standards, and operating procedures, and to escalate significant risks or issues promptly.

Employee value proposition

This role offers the opportunity to build long-term relationships with communities and see the impact of your work in how properties look and feel. You will partner closely with experienced operations and production leaders, gaining broad exposure to landscape maintenance and field operations while contributing ideas that shape how sites are maintained and improved over time.

Account Managers manage their portfolio with a high degree of autonomy, supported by a collaborative team, structured processes, and practical tools (such as a company vehicle, phone, and tablet) to stay effective in the field.

Apply to Kelaca today so we can schedule a conversation with you to further discuss this opportunity.