Account Manager for Landscaping and Snow Services
The Difference Landscapes
Lee, NH
Account Manager for Landscaping and Snow Services
Location: Lee, NH
Job Type: Full-Time
Are you a proactive leader with a passion for landscaping and customer service? Join The Difference Landscapes, a premier landscaping company known for excellence, reliability, and impeccable aesthetic design. We are seeking an Senior Account Manager to oversee our maintenance teams, build lasting client relationships, and drive growth through outstanding service and strategic upselling.
Why Join Us?
Competitive Salary + Performance-Based Bonuses
Growth-Oriented, Professional Work Environment
Opportunity to Manage High-End Landscaping Accounts
Supportive Team Culture with Training & Development
Key Responsibilities
Client & Account Management
- Maintain and grow a portfolio of high-end landscaping clients, ensuring quality service and client satisfaction.
- Proactively respond to customer inquiries within 24-48 hours to foster strong relationships.
- Oversee contract renewals, aiming for a 95%+ retention rate.
- Identify and propose property enhancements, achieving a minimum of 25% upsell over base contract revenue.
- Conduct weekly site audits to ensure high-quality standards.
Sales & Revenue Growth
- Manage a book of business ranging from $750K $1.25M.
- Meet or exceed $250K in enhancement sales annually at higher rates.
- Achieve a 55%+ gross profit margin on all sales.
Operations & Team Leadership
- Oversee daily operations, ensuring crews meet quality standards and complete jobs efficiently.
- Conduct daily pre-day prep meetings to align crews on schedules, tools, and job scopes.
- Ensure safety culture is enforced, including PPE use and DOT log compliance.
- Train and mentor crew leaders, providing weekly 1-on-1s and mid-season performance reviews.
- Monitor GPS tracking to improve route efficiency and productivity.
Equipment & Shop Management
- Ensure all equipment is well-maintained and operational.
- Keep shop, yard, and maintenance areas clean and organized.
- Communicate with the Operations Manager regarding repairs and inventory restocking.
Seasonal Expectations
- Spring (3/15 6/15): 55+ hrs/week, including Saturdays.
- Summer-Fall (6/15 Snowfall): ~50 hrs/week, Monday-Friday.
- Winter (Snowfall 3/15): 40 hrs/week on non-snow weeks, with snow management duties.
What We're Looking For
- 3+ years of experience in landscaping, account management, or a related field.
- Strong leadership skills with the ability to manage crews and client relationships effectively.
- Sales-minded with a proven track record of meeting or exceeding revenue goals.
- Excellent communication and organizational skills.
- Ability to thrive in a fast-paced, outdoor environment.
Ready to Make a Difference?
If you're a motivated leader looking to grow within a high-end landscaping company, we'd love to hear from you! Apply today and take the next step in your landscaping career with The Difference Landscapes.