Account Manager
Abacus Service Corporation
Albany, NY
Apply
JOB DETAILS
LOCATION
Albany, NY
POSTED
30+ days ago
| Job Description | Job Description: The Account Manager for Public Sector IT Staffing Services serves as the primary liaison for government agencies and the vendor, overseeing the successful delivery of information technology staff augmentation services across multiple roles, programs, and initiatives. This role is responsible for ensuring consistent service delivery, regulatory compliance, and high client satisfaction while coordinating recruiting, onboarding, and ongoing workforce management activities. The Account Manager acts as a trusted advisor to government stakeholders, translating workforce requirements into effective staffing solutions, managing day-to-day operational execution, and supporting long-term workforce planning objectives within a highly regulated public-sector environment. Roles and Responsibilities: • Serve as the single point of contact for all account-related matters, including staffing requests, issue resolution, and service coordination. • Build and maintain strong, long-term relationships with government stakeholders at multiple levels, including program managers, IT leadership, procurement, and administrative teams. • Facilitate regular communication to ensure alignment on staffing priorities, performance expectations, and upcoming workforce needs. • Manage the end-to-end delivery of IT staff augmentation services, from request intake and requirement clarification through candidate placement and assignment completion. • Coordinate the response to staffing requests and task assignments, ensuring timely submission of qualified candidates with complete documentation. • Monitor assignment performance, address issues proactively, and coordinate replacements when required to maintain continuity of service. • Collaborate with government stakeholders to understand technical, functional, and program-specific staffing requirements. • Partner with internal recruiting teams to develop targeted sourcing strategies for hard-to-fill and specialized IT roles. • Support workforce planning efforts by anticipating future staffing needs based on program timelines, technology initiatives, and historical usage patterns. • Ensure all staffing activities comply with applicable government contracting requirements, policies, and procedures. • Oversee adherence to background check requirements, confidentiality agreements, right-to-represent documentation, and onboarding standards. • Support contract administration activities, including task order tracking, rate management, insourcing provisions, and audit readiness. • Track and monitor contractor performance, attendance, and assignment progress to ensure service expectations are met. • Address performance concerns in coordination with internal teams and client stakeholders, implementing corrective actions when needed. • Gather client feedback and use insights to drive continuous improvement in service delivery. • Prepare and deliver regular account status reports covering staffing activity, fulfillment timelines, workforce metrics, and issue resolution. • Maintain accurate records related to staffing requests, placements, and contract performance. • Provide visibility into trends, risks, and opportunities related to account performance and service optimization. • Stay informed on public-sector IT staffing trends, emerging technologies, and evolving government workforce needs. • Maintain awareness of changes in government hiring practices, labor regulations, and compliance requirements that may impact staffing delivery. • Apply industry knowledge to recommend improvements and value-added approaches to workforce support. Required Qualifications • Experience managing IT staff augmentation or professional staffing services within the public sector. • Proven ability to serve as a primary client point of contact in a regulated government environment. • Strong understanding of IT roles, technologies, and workforce delivery models. • Demonstrated experience coordinating recruiting, onboarding, and workforce management activities. • Excellent communication, relationship-building, and issue-resolution skills. • Experience supporting federal, state, or local government clients in IT staffing or workforce services. • Familiarity with government contracting requirements, compliance standards, and audit processes. • Experience working with applicant tracking systems and workforce management tools. • Knowledge of competency-based recruiting methods and public-sector hiring practices. | ||||||||
| Skill set info | |||||||||
| Education | |||||||||
| Certifications (if required) | |||||||||
| Documentation Required for submission | Resume | ||||||||
| Work Hours | |||||||||
| Account Manager Name (Proposal Team) | |||||||||
| Work authorization required | US Citizen Only | ||||||||
| Relocation is accepted | No | ||||||||
| Remote work | No | ||||||||
| Additional Notes if any | |||||||||
About the Company
A