Account Enrollment Representative

Prime Time Solutions Inc, a sales and marketing firm, is hiring an Account Enrollment Representative to lead the Verizon FiOS charge in Worcester. By facilitating a smooth enrollment journey, the Account Enrollment Representative ensures that every sales lead results in a perfectly managed account and a hassle-free enrollment experience.

As an Account Enrollment Representative, you establish yourself as Worcester's go-to resource for Verizon FiOS account enrollment and guidance. The Account Enrollment Representative’s direct customer interactions throughout residential areas create natural opportunities for consultative sales conversations and accurate account establishment.

Core Functions of the Account Enrollment Representative

• Consult with residents to match their household needs with the most suitable Verizon FiOS plan, emphasizing speed, reliability, and sales value.
• Confirm FiOS service availability and outline installation timelines so clients know exactly what to expect before enrolling.
• Enter and verify all FiOS account enrollment details, ensuring accuracy in plan selection and promotional rates for each sale.
• Guide clients through signing agreements and understanding billing cycles, payment options, and account setup.
• Perform simple in‑home assessments to recommend router placement that supports strong FiOS performance and future upgrade conversations.
• Track each client’s enrollment journey to ensure timely follow‑ups, smooth activation, and ongoing account‑level sales development.

Education & Experience Needed for the Account Enrollment Representative

• Experience in sales, account support, or enrollment is helpful but not required.
• Comfortable working independently while maintaining sales and enrollment accuracy.
• Precise in recording account selections, client preferences, and enrollment milestones.

Preferred Skills for the Account Enrollment Representative

• Tailors sales presentations to show how an AT&T account upgrades a family's lifestyle.
• Eases customer concerns during the enrollment phase with clear guidance.
• Balances the speed of account processing with the feel of a premium sales experience.
• Ensures all enrollment paperwork is accurate to prevent future account delays