Account Coordinator

About this role

Location: Kansas City, MO (In-office Monday–Thursday)

Compensation: $40k-$50k commensurate with experience

Experience: 1-2 years of account management experience (internships count!)

Reports To: Director of Client Success

You are the operational foundation of the account team. As an Account Coordinator, you keep projects moving and communication organized. Your work allows Account Managers to focus on strategy and relationships.

This is a high-volume, detail-driven role. You will touch multiple accounts simultaneously and need to stay organized, communicate clearly, and anticipate needs before they become problems. Coordinators who excel here build the foundation for a career in account management.

Reporting structure Note: The Coordinator formally reports to the Director of Client Success for 1-1s, professional development, performance reviews, and all HR matters. Day-to-day tasks and project direction come from Account Managers.

Key Responsibilities

Project Support & Organization

• Create and track project updates in Monday.com to ensure tasks, deadlines, and deliverables are actively managed.
• Request and organize client-provided content through their preferred communication channels.
• Maintain organized files and records of client assets, briefs, and approvals.
• Oversee incoming creative requests, review submissions, and coordinate revisions with clients.
• Support overall project management by keeping deliverables, timelines, and team tasks on track.
  
  

Client Communication & Meetings

• Attend internal and client-facing meetings; take detailed notes and draft clear client recaps.
• Serve as a secondary point of contact for clients, answering questions and routing requests appropriately.
• Draft copy for campaigns and deliverables — newsletters, social content, marketing materials, press releases.
• Communicate professionally and promptly in all client-facing interactions.

Content & Creative Review

• Review draft social media content for accuracy, brand alignment, and client expectations.
• Provide constructive feedback to the creative team grounded in client knowledge and context.
• Assist with light website management tasks (no coding required, though experience is a plus).

Administrative & Overflow Support

• Maintain up-to-date client records and documentation across tools and shared drives.
• Support new client onboarding: asset collection, account setup, and initial project organization.
• Contribute to additional projects as needed to support the account team and meet client needs.

What Success Looks Like

• Nothing falls through the cracks. Deadlines are tracked, assets are organized, and Account Managers always know where things stand.
• Client communication is prompt, professional, and well-documented.
• You anticipate needs: you identify a missing asset before the team realizes it's missing.
• Your recaps and copy drafts are clear enough that Account Managers make minimal edits.
• You're reliable. Your team trusts you with details so they can focus on bigger-picture work.

Qualifications

• Bachelor's degree in Marketing, Communications, Advertising, or a related field — or equivalent professional experience.
• 1–2 years of relevant experience in account management, client services, or marketing (internships count).
• Organized, with excellent time management and attention to detail.
• Clear communicator — both written and verbal — across internal and external teams.
• Critical thinker who can anticipate challenges and find solutions before they become problems.
• Familiarity with project management tools (Monday.com experience a plus).
• Working knowledge of social media platforms and basic analytics tools.
• Proficiency with Google Workspace (Docs, Sheets, Slides) and/or Microsoft Office.
• Social media and design awareness — not a designer, but able to recognize strong creative.