Account Collections Specialist
Sentry Credit
Everett, WA
About Us:
Serving the Everett community since 1992, Sentry Credit specializes in 3rd-party account receivables, with a focus on providing compassionate debt resolution and ensuring every interaction is marked by fairness and respect. Acquired by TrueAccord in 2025, we’re helping change the perception of collections by combining empathy with efficiency, moving away from old-school, aggressive collection tactics to provide a modern, helpful experience.
At Sentry, we focus on solutions — not pressure — in every consumer interaction. We believe in considerate collections: treating every consumer with fairness, respect, and professionalism. Our culture is built on inclusion, opportunity, and accountability — and our best agents thrive here because they’re supported and rewarded.
What You’ll Do:
- Drive Consumer Engagement: Manage high-volume inbound and outbound calls, utilizing negotiation tactics to establish fair payment plans
- Maintain Accurate Records: Document all communications and account activities across multiple digital channels
- Resolve Complex Issues: Investigate billing discrepancies and resolve disputes
- Collaborate for Success: Contribute to a dynamic call center culture by joining a team that's constantly finding new ways to help consumers achieve financial stability
- Master Multi-System Navigation: Toggle between various software platforms and screens to provide real-time updates and efficient service
Who You Are:
- An Exceptional Communicator: You possess excellent verbal and written communication skills
- Resilient & Composed: You remain calm under pressure, handle rejection with grace, and maintain a professional demeanor in challenging situations
- Results-Driven: You're a goal-oriented self-starter with a competitive mindset and a drive to succeed
- Tech-Savvy & Multitasking Pro: You're comfortable navigating multiple systems and screens simultaneously in a fast-paced environment
- Meticulously Organized: You have an eye for detail and the ability to manage your time and tasks efficiently
- Positive & Adaptable: You bring a strong work ethic to the team and can pivot easily as priorities change
Why You’ll Stay:
- Work-Life Balance: Enjoy a family-friendly, Monday–Friday schedule with no weekends required
- Competitive Culture: Thrive in a supportive team environment that rewards your "win" while maintaining a collaborative spirit
- Recognition & Rewards: Participate in fun monthly contests, performance-based incentives, and team-building events
- Comprehensive Benefits: Access a full package including Medical, Dental, and Vision insurance, along with a 401(k) plan
- Generous Time Off: Recharge with paid vacation and personal time off (PTO)
- Career Pathing: Build a long-term career with opportunities for growth within the collections industry
Qualifications & Experience:
- Needed: High school diploma or GED
- Preferred: Experience in 3rd-party collections
- Encouraged to Apply: Candidates with strong backgrounds in Customer Service or Sales who are looking to transition their skills
Looking to hire collectors for our next training class!