50 Hudson Yards Brand Ambassador- Full Time

The Role

As a Brand Ambassador, you’ll be the first point of contact for tenants, guests, and visitors across Hudson Yards. You’ll create warm, memorable experiences by greeting people, offering assistance, and connecting them to everything our neighborhood has to offer—from events and dining to transportation and services.

You'll be stationed in 50 Hudson Yards, one of our premiere office towers as part of the Hudson Yards campus. 

Key Responsibilities

Service, Sales, and Client Development

• Welcome and greet tenants, guests, visitors, and owners to the building.
• Generate excitement about Hudson Yards in those who inquire.
• Model brand behaviors for coworkers, guests, and tenants.
• Provide exceptional customer service by anticipating needs and remaining focused on the customer.
• Conduct meaningful conversations to uncover tenant and stakeholder organizational reach.
• Make careful note about tenants’ preferences and execute on those.
• Answer questions in story form regarding the buildings, neighborhood, or Hudson Yards development.
• Develop strong relationships with coworkers, owners, and tenants.
• Welcome large groups to the property and speak to the unique role they play.
• Help customers in and out of cabs, Ubers, and/or personal cars and limousines.
• Assist customers with large packages, carts, luggage, etc.
• Provide wayfinding details to guests and visitors.
• Record meaningful customer data for the purpose of building relationships and personalizing future client opportunities.
• Share those findings with management to capture in the firm’s CRM.
• Provide bi-weekly/monthly reports on interactions and sales activities.
• Maintain a calm and professional demeanor while under pressure.

Teamwork

• Be aware of the impact their behavior has on others.
• Work as a positive team player to surpass individual and group expectations.
• Collaborate with cleaning staff to ensure the pristine condition of the property.
• Welcome feedback and adapt behaviors as appropriate.

Operations

• Monitor plazas and lobbies for cleanliness and general upkeep.
• Enter work orders that may arise on the spot through our digital platforms.
• Set up stations (e.g. stands, tables, chairs, etc.) for promotional activities in plazas and lobbies.
• Redirect deliveries to loading dock or messenger center, as required by the asset.
• Uphold security guidelines and collaborate with security to prevent unauthorized entries.

Key Role Skill Set

• Superior intentional observation
• Hosting and anticipating guest and tenant needs.
• Strong memory and/or organizational method for tracking customer preferences and names.
• Self-motivating to incorporate changing priorities.
• Exceptional verbal and written communication skills.
• Impeccable phone etiquette.
• Capacity to adapt and overcome challenging situations.
• Build rapport quickly and effectively with customers and colleagues.
• Strong critical thinking skills, particularly around problem solving.
• Ability to continuously improve and seek growth.
• Juggle technology and interpersonal communication seamlessly.
• Planning and organizing for large events.
• Manage large groups of people at events.
• Strong sense of professionalism reflected in daily appearance, posture, and preparedness.
• Effectively incorporate coaching feedback.
• Persevering during extreme weather, such as heat waves, extreme cold, strong winds, and heavy rains.
• Delivering our brand while working on your feet for an entire shift.

Education and Professional Qualifications

• Minimum of bachelor’s degree, preference in Hospitality, Entertainment.
• Possess technological skills to operate Microsoft Office programs and a variety of other platforms.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Minimum three years in service and/or sales industry.

Compensation

• $25.00/hourly

Related Commercial Management Company (RCMC) is the brain, heart and soul of Hudson Yards. We are a collaborative force driven by expertise, ingenuity and passion. We pay attention to our guests and visitors in a way that shatters tradition. We understand who they need us to be and where they need us to be, even before they do. Equipped with an ever-expanding range of amenities and resources, we help our customers create the experience they want when they are onsite. Wherever we are today, we are committed to be in a better place tomorrow. Where do we draw the line? We don’t.