(Remote) Customer Service Representative
Spade Recruiting
Virginia Beach, VA(remote)
About the Role
We’re looking for motivated individuals who can support union members seeking information about their coverage and available programs. This position involves frequent communication, organizing virtual appointments, hosting online meetings, and guiding families through the options that suit them best.
Position Summary
Your responsibilities will include connecting with members who have asked to be contacted, managing both incoming and outgoing calls, setting up and leading virtual consultations, explaining program details clearly, completing and reviewing digital forms, and participating in ongoing development as you progress.
What We Provide
Weekly advances and bonus opportunities
Clear paths for promotion and long-term growth
Flexible work schedule
Work-from-home setup
Residual income potential
Full health benefits
One-on-one training and continuous support
Comprehensive benefits package
Core Responsibilities
Handle inbound and outbound calls with union members
Schedule and confirm requested appointments
Conduct virtual presentations to explain available options
Assist clients in completing online applications
Record and report daily activity metrics
Participate in optional workshops and training
Complete follow-up items required for application processing
Who We’re Looking For
Strong communicators with good interpersonal skills
Organized individuals with solid time-management abilities
High school diploma or equivalent (additional education is an asset)
Customer service or related experience is helpful but not required