(Agile1)Customer Service, Associate
Axelon Services Corporation
Oakland, CA
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JOB DETAILS
SKILLS
Agile Programming Methodologies, Billing, Communication Skills, Customer Support/Service, Customer/Client Research, Detail Oriented, Develop and Maintain Customers, Microsoft Access Database, Microsoft Excel, Microsoft Word, Problem Solving Skills, Procedure Development, Quality Management, Quality Metrics, Team Player, Time Management
LOCATION
Oakland, CA
POSTED
Today
Oakland, CA
12 Months
PAY: $20/HR
TOP THINGS LOOKING FOR:
Customer service skills and prior customer service experience ideal, detailed oriented, communication skills, and reliable.
START FOR ASSIGNMENT WILL BE IN JUNE NOT EARLIER.
** ONLY SUBMIT LOCAL CANDIDATES CURRENTLY RESIDING IN BAY AREA/NEAR WORK LOCATION-OAKLAND. ASSIGNMENT IS REMOTE AND EXPECTED TO GO ONSITE AT OGO 1-2 TIMES PER MONTH. LAPTOP WILL BE ISSUED. CALLS MADE VIA MS TEAMS AND HEADSET WILL BE REQUIRED FOR CALLS TO BE PROVIDED BY SUPPLIER. WITH MANAGER PRIOR APPROVAL INTERNET EXPENSE FOR PRE-DETERMINED AMOUNT CAN BE SUMBITTED MONTHLY.
Position Summary
Establish and maintain customer accounts. This includes implementing contracts and customer services agreements, ensuring accurate and timely billing, establishing quality controls, and providing ongoing customer/client feedback. This role supports ***s mission of helping customers access programs that improve affordability and financial stability. Maintain quality standards and follow established procedures for customer outreach.
Qualifications
Excellent communication skills
Ability to work in a team environment
Demonstrated problem solving skills Demonstrated empathy, patience and professionalism while supporting customers, particularly those who are vulnerable and experiencing financial hardship.
Ability to remain flexible and adaptable in fast paced environment where priorities and program needs may evolve.
Strong listening skills and customer centric mindset.
Ability to communicate complex information clearly while maintaining respectful tone.
Desired Qualifications
Knowledge of standard software (MS Word, Excel and Access)
About the Company
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