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#457 - Call Center Specialist

inSync Staffing

Salt Lake, UT

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JOB DETAILS
LOCATION
Salt Lake, UT
POSTED
30+ days ago
 
Job Title: Call Center Specialist
Location: Salt Lake City, Utah
Industry: Banking
 
Job Description:
You will be responsible for delivering high-quality customer service while providing accurate information regarding depositor accounts, programs, policies, and processes. This role involves responding to inquiries from customers, prospective customers, financial institutions, business partners, and internal stakeholders. You will process account-related requests, applications, and communications through phone, email, and written correspondence.
 
Responsibilities:
 
  • Answer incoming customer calls in a professional and timely manner
  • Provide accurate information on deposit products and services
  • Perform timely and accurate follow-up on account inquiries
  • Demonstrate strong problem-resolution and customer advocacy skills
  • Report conditions impacting customer satisfaction
  • Escalate exceptional service cases and customer complaints as appropriate
  • Maintain strong organization, communication skills, and attention to detail
  •  
Requirements:
  • High School Diploma or equivalent
  • Some banking experience or a strong customer service background
  • Excellent knowledge of business processes, procedures, and department systems
  • Ability to manage multiple priorities in a time-sensitive environment
  • Strong composure and professionalism when resolving complex customer issues
  • Proficiency with Microsoft Office applications, especially Word and Excel.
  • Excellent verbal and written communication skills
  • Strong data entry accuracy and attention to detail
  • Proven ability to consistently meet individual, team, and department goals
  • Ability to work with limited supervision
 
About Theoris:
Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.
 
Best-In-Class-Benefits:
We are in the people business; treating people right is our ONLY priority. Theoris Services consultants are full-time employees with full benefits, including:
Robust Health Insurance
401(k) plan
PTO
Paid holidays
 
 

About the Company

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inSync Staffing

We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible. inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced. The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.
COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2014
WEBSITE
http://www.insyncstaffing.com/default.html