{167583} Customer Care Representative (Remote)

A-Line Staffing is now hiring a Customer Care Representative in the United States (Remote). The Customer Care Representative would be working for a Fortune 500 healthcare company and has career growth potential. This would be full time / 40+ hours per week .

If you are interested in this Customer Care Representative position, please contact Milos Pavlovic at

Customer Care Representative Compensation

The pay for this position is $17.00 per hour .

Benefits are available to full-time employees after 90 days of employment.

A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates .

This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs .

The required availability for this position is Monday – Friday, 8:30 AM – 5:00 PM EST .

This position is fully remote .

• Receive and review payment denials, investigate causes, and resolve issues with payers or patients
• Receive inbound calls and place outbound calls to patients, Medicare, Medicaid, and commercial insurance providers regarding patient accounts
• Provide written correspondence for audit requests including investigations and required documentation
• Document billing and payment status in patient accounts for follow-up
• Research payer requirements to ensure billing guidelines and procedures are followed
• Respond to patient billing inquiries and provide account resolution
• Complete end-of-month reports as requested by management
• Complete assigned internal system service ticket requests
• Maintain productivity levels of 20–40 accounts per day while ensuring quality standards are met
• Maintain strong attendance and reliability

• Minimum High School Diploma or GED
• Minimum 2 years of medical supply billing experience OR 1 year of Accounts Receivable (AR) Billing Representative experience
• Ability to read and interpret medical supply publications, technical procedures, and training materials
• Ability to write professional internal and external business correspondence
• Intermediate math skills including calculations involving percentages, discounts, and proportions
• Strong analytical and problem-solving skills
• Experience using Microsoft Office applications and database software
• Ability to learn telecommunications or billing software systems

High School Diploma or GED

Attendance is mandatory for the first 90 days .

• Prior experience with medical supply billing and insurance claims resolution
• Experience working with Medicare, Medicaid, and commercial insurance providers
• Prior Accounts Receivable or healthcare billing support experience

If you think this Customer Care Representative position is a good fit for you, please reach out to me — feel free to call, e-mail, or apply to this posting!

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