Skip to Content
Customer Service Representative
72 Applications Submitted for this Position

Job Description

Our client in Hamilton, NJ is looking for a Customer Service Representative.


Job Description

  • Build strong relationships with repeat customers who order on a weekly basis
  • Maintain accurate customer files
  • Enter orders via an automated warehouse management system (WMS) with high accuracy
  • Handle large volume of inbound calls & emails from Customers and Territory Managers requesting information on product availability, pricing and delivery
  • Process customer orders via EDI, phone, fax, internet
  • Assist customers in clarifying orders shipped, received and returned–good tracking skills via company trucks or common carrier
  • Coordinate with other departments to assist and properly inform the customers
  • Attempt to resolve problems before escalating to another department
  • Remain current on product availability, changes in codes, and product development
  • Respond to all account questions coming from the accounting department
  • Process Vendor Claim Requests for Jamesburg branch
  • Manage the RGAs (Return Goods Authorizations) process
  • Manage Drop Ship orders process
  • Run daily and weekly customer service related reports and follow up with warehouse personnel to check status when necessary
  • Ensure will-call customers are handled in a timely manner

Job Requirements

Qualified candidates must possess:

  • Three-year previous customer service or call center experience, especially in a warehouse environment.
  • Excellent written and oral communications skills
  • Must be able to solve problems and handle complex customer issues
  • Must be detail oriented and able to manage multiple tasks at one time
  • Must have experience with MS Excel, Word and Outlook, knowledge of a Prelude or AS400 type WMS, is a plus but not required
  • A demonstrated ability to work well in a cooperative, collaborative team environment
  • General Office duties, extensive client interaction, client follow up, and a positive attitude
  • Ability to work in a constant state of alertness and safe manner
  • Ability to work overtime as needed.


  • Position is temp to hire.
  • Hours are 8am to 4:30pm.
  • Background Check and Drug tests will be performed prior to starting assignment.
  • Candidates must be able to commute to the client's new facility in Hamilton, NJ.


CoWorx Staffing Services

742 Alexander Road Suite 101 Princeton, NJ 08540 609-452-0175

Together We’re Better.

Visit our Website: www.coworxstaffing.com


Job Snapshot

Base Pay $15.00 - $16.00 /Hour
Employment Type Full-Time
Education High School
Experience 2 to 4 years
Manages Others No
Relocation No
Industry Manufacturing
Required Travel Not Specified
CareerBuilder Tip:
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Customer Service Representative


Enter notes about this job:

Cancel