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Claim Consultant
8 Applications Submitted for this Position

Job Description

Department: Claim Consulting Services Department


Job Summary:  Responsible for providing exceptional claims and risk management customer service to clients of Conner Strong & Buckelew. The Claim Consulting Services Department services clients from the following disciplines: Life Sciences, Healthcare, Construction, Manufacturing, OCIP’s, Public Entity, Education, Social Services, Hospitality & Gaming, Real Estate and Professional Services .


Principal Responsibilities:

  • Functions as integral member of client’s claim & risk management team.

  • Is a liaison between client and carrier.

  • Creates a specific “Claim Service Plan" for each client.

  • Creates and Negotiates with Carrier/TPA or Wholesaler the specific Special Claim Servicing Requirements unique to each client.

  • Builds a relationship with each of their clients.

  • Provides client advocacy to ensure the best result for the client.

  • Conducts analysis on each claim for financial impact to client and company.

  • Manages multiple lines of coverage for each and every client.

  • Acts as a subject matter expert with claims issues

  • Works independently and makes independent decisions based on broader knowledge level.

  • Develops close working relationship with Account Team members, Senior Account Executive, Account Executive, Account Manager, CSR and Production personnel. 

  • Provides Account Team with Pre-Renewal, New Business claim materials, including data analysis.

  • Accompanies Account Team members on prospect calls when necessary.

  • Position may require overnight travel, to include helicopter, plane & train travel.

  • Is a liaison for Conner Strong & Buckelew with the various carriers, wholesalers and third party administrators and outside vendors with whom we interact.


    Other Functions

  • Keeps updated in industry trends and coverage changes

  • Works on and negotiates special claims projects

  • Updates Claim Consultant Service Plan calendars

  • Provides “back-up" to other Consultants who are unavailable due to PTO, etc

  • Other duties as assigned

Job Requirements


  • Bachelor’s Degree preferred or equivalent work experience.

  • Minimum 5 years of insurance industry experience in claims and/or risk management positions.

  • Working knowledge of MS Office Suite (Word, Excel, PowerPoint, and Outlook).

  • Must have the ability to be flexible and be available 24/7.

  • Must stay abreast of changes in Insurance industry.

  • Must be able to travel out of town via plane, train, or auto and visit client sites.

  • Must be organized and detail-oriented and possess a positive attitude.

  • Excellent oral and written communication skills.

  • Must be self-motivated with the ability to work independently.

  • Must possess excellent analytical skills and problem solving skills.


    Specialized Knowledge or Licenses:

  • Valid Property & Casualty License

  • Pursuit of Risk Management Degree, CPCU, AIC, or ARM designations preferred

  • Valid Driver’s License


    Working Conditions:

    Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this Job, the employee is regularly required to stand and use hands to finger, handle, or feel. The employee is frequently required to walk; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds, Specific vision abilities required by this job include the ability to identify and distinguish colors.


    Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this Job, the employee is primarily in the office environment with moderate noise level.  They may be required to travel to other company buildings and client work sites.



    Conner Strong & Buckelew is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected by law.

Job Snapshot

Employment Type Full-Time
Job Type Insurance
Education 4 Year Degree
Experience At least 5 year(s)
Manages Others Not Specified
Industry Consulting
Required Travel Not Specified
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Claim Consultant

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