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Corporate Customer Service Representative
5 Applications Submitted for this Position

Job Description

Customer Service Representatives are responsible for responding to customers inquiries and problems by providing correct information or directing requests to appropriate personnel who can supply the necessary information or service.  Expected to provide superior customer service.

  1. Responsible for ensuring that superior and quality service is provided to our customers. 
  2. Serve as a conduit for receiving and communicating vital customer information to the sales and manufacturing management teams. 
  3. Responsible for all aspects of customer service function, including but not limited to, ensuring on-time delivery, ensuring customer product needs are met, and ensuring customer issues are resolved. 
  4. Responsible for initiating and/or implementing corrective actions as needed in order to provide a level of customer service necessary to support the achievement of management goals and general business operations. 
  5. Maintainin all customer information, product-related information, and all product pricing information.
  6. Maintain all sales report data and distribute the sales reports to appropriate parties.
  7. Receive, process, and verify the accuracy of orders from customers and business managers for shipment from designated manufacturing sites using company’s network system.
  8. Monitor and coordinate the new product process to assure accurate data entry (ex: pack-out) and proper departmental approvals are timely received.
  9. Check accuracy of all item and shipping codes in MRP system prior to processing order.
  10. Communicate with the Customer Service Manager, material resource planning (MRP), and shipping department regarding new packaging items, production, and shipments on a ongoing basis.
  11. Communicate with the customer service supervisor, sales management, and other corporate personnel regarding pricing and accounting issues, delivery issues, and customer complaints.
  12. Coordinate with MRP to establish materials availability, production schedules, and shipping dates.
  13. Interface with customer regarding sales orders, ensuring correct order specifications, delivery schedules, customer issues and concerns.
  14. Establish and maintain a good rapport with customers, addressing customer problems promptly.
  15. Develop and recommend changes to existing processes and procedures to increase accuracy, efficiency, and responsiveness to the customer service department.
  16. Provide administrative support related to the preparation of invoices for shipments of finished goods and customer samples.
  17. Update and report daily lead time matrix report and prepare/report QOS charts with data/corrective actions.

Job Requirements

  1. High school education and some college and/or related experience required. 
  2. 5 years of customer service and / or sales experience in a manufacturing environment.
  3. Excellent interpersonal and verbal communication skills, as well as an ability to work well in a team environment.
  4. Excellent organizational skills, must work in a fast-paced environment, and meet deadlines.
  5. Excellent computer skills, including proficient in MS Office suite (Word, Excel, Outlook).
  6. Experience in enterprise software system.
  7. Strong work ethic; accuracy in all work product; excellent attention to detail.
  8. Strong ability to deliver excellent customer service and with ability to also meet Company requirements and goals.
  9. Presents self in a professional manner at all times.

Job Snapshot

Employment Type Full-Time
Job Type Manufacturing
Education High School
Experience 5 to greater than 15 years
Manages Others Not Specified
Industry Packaging
Required Travel Negligible
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Corporate Customer Service Representative

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