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Customer Service Representative
20 Applications Submitted for this Position

Job Description

The Customer Service Representative position is paid $17.00 per hour and is eligible for overtime. Additionally, representatives are eligible for a performance bonus of up to $400 based on results during our busiest weeks of the holiday season.
Do you thrive in a fast-paced, lively atmosphere?  Do you love design, technology, solving problems and providing top-notch service? Minted is looking for customer service reps to join our team to help us provide outstanding service to our customers.
As a Customer Service Representative, you will use your problem solving and people skills while working directly with our customers to address their questions through multiple channels – phone, email & live chat. You are patient, empathetic and passionate about providing “white glove” service to our customers.  You have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology.  Our operation is open 7 days per week and candidates must be available to work evenings and weekends.  The hours & schedule for the role are variable and the position is based in Oakland, California. This is a seasonal position.

You will:

  • Respond to calls, emails, and live chats from customers in accordance with our policies and procedures
  • Handle and resolve all customer concerns by providing accurate information with empathy and grace
  • Provide customers with product and general order information
  • Document customer interactions thoroughly and accurately in our CRM and order systems
  • Use support tools & training including our knowledge base to respond to inquiries and ensure our customer’s satisfaction
  • Provide assistance with processing orders and customizing designs
  • Identify and escalate priority issues that need immediate attention
  • Identify opportunities for improving the customer experience and share those with the Customer Service leadership

You are:

  • Able to work a flexible/variable hour schedule including weekends based on business needs
  • Comfortable using technology; familiarity and experience with eCommerce 
  • Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment 
  • Able to take direction and quickly learn new procedures, processes, and products 
  • Knowledgeable and interested in design (creative arts is a plus)

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Job Requirements

You have:

  • Excellent written and verbal communication skills 
  • A Bachelor’s degree or equivalent work experience
  • High attention to detail, are organized, and able to follow through 
  • 1-3 years of experience working with customers (preferably at a premium brand)
  • Experience with Salesforce or other CRM software a plus

Job Snapshot

Base Pay $17.00 /Hour
Employment Type Seasonal/Temp
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Bonus Pay $400.00
Industry Retail
Required Travel None
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Customer Service Representative

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