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Help Desk Analyst
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24 Applications Submitted for this Position

Job Description

Service Desk Analyst

Help Desk/Service Desk Analysts needed to support a large client's internal technical call center in the New York City area.  Position requires extensive phone support of end users with various operating systems and application software. Products include MS WIN 7, MS Office Suite 2013 Professional, Outlook –Active Directory. 

Duties entail: 

  • Opening, updating and closing support tickets in Remedy, as well as first level triaging and resolution of support requests. 
  • High volume technical call center environment providing end user phone support in troubleshooting software and hardware problems, network connectivity issues, active directory, blackberry support
  • Installation, configuration and support of Dell PC’s, HP Printers and peripherals.
  • Must have excellent customer relation and communication skills and be versed with use of Remedy.
  • Healthcare IT Environment

Job Requirements

  • Extensive phone support of end users with various operating systems and application software.

  • IT Help Desk experience required

  • Remedy Ticketing System knowledge
  • Have worked in a high volume technical call center
  • Use of Remote-In tools – SCCM, Bomgar
  • Solving network connectivity issues
  • Active directory

  • WIN 7

  • MS Office 2013

  • HDI, ITIL and MCSE a plus

  • Blackberry support

  • Installation, configuration and support of Dell PC’s, HP Printers and peripherals

  • Background Check Required

Opportunity for fulltime employment – Contractor to Permanent

Job Snapshot

Base Pay $23.00 - $25.00 /Hour
Employment Type Full-Time
Job Type Information Technology, Customer Service, Consultant
Education Not Specified
Experience At least 2 year(s)
Manages Others Not Specified
Industry Computer Software, Consulting, Computer Hardware
Required Travel None
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Help Desk Analyst


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