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Auto Claims Adjuster Trainee

Job Description

Infinity Insurance Company is a leader in bringing specialized automobile insurance programs to the marketplace.  We deliver innovative products and services that are designed to meet the diverse and evolving insurance needs of consumers.

When we named our company "Infinity" we knew it was a bold title. Infinity means without end. For more than 50 years, Infinity has done justice to its name, searching for every possible way to offer the best service. The key to our ongoing success is excellence. We strive for excellence in every detail, from our policy offerings and insurance products to our hiring and training programs. We don't take excellence for granted. All of our hard work has paid off.  We consistently outperform the industry by making auto insurance more accessible, easier to understand and affordable. 


Do you have a Bachelor's degree? Are you bilingual English/Spanish? Do you want to be paid to train for a career? If so, this opportunity is for you.


Responsible for the investigation, valuation, establishment of exposure, negotiation and settlement of assigned property and casualty claims within a stipulated monetary authority.  Ensures that all assigned claims are concluded promptly, equitably and economically within the provisions of the policy contract and in accordance with the damages presented.  Since this is an entry level position, the incumbent works with minimal authority under the direct supervision.



*1.          Attends a Basic Claims School, together with any other programs of study selected for the employee's training.

 *2.         Participates in and completes selected Pictorial Courses and other selected self-study courses during a defined period of time usually not to exceed 90 days.

 *3.         The Claim Adjuster Trainee must maintain a passing average in all formal courses that have been developed for the individual.  An acceptable level of competencies pertaining to the position must be maintained.  Formal Performance Evaluations must result in a "Meets Expectations" or higher rating.

 *4.         Must begin to prepare for any State Licensing exams required to fulfill licensing requirements in the States to be handled.  If State has required time period to secure license, employee must be in compliance within that stated time period.

 *5.         For a part of the training period, the Claim Adjuster Trainee may be required to work in other claims related units or with other claims personnel

 *6.        Upon return to their "base" office, the Claim Adjuster Trainee handles losses assigned under the

               supervision of his/her Manager.

 *7.         Receives a controlled number of new losses daily for handling.

 *8.         Reviews loss for purposes of coverage verification and potential exposure.  Recommends and enters potential exposures to management for approval within company guidelines.

 *9.         If coverage cannot be verified, refers to Manager for further instructions and completes coverage investigation as directed.

*10.        Contacts Insureds and Claimants and conducts an investigation into the facts of the loss as directed by Unit Manager within company guidelines for Best Practices.  Exhibits good customer service in all aspects of claims handling.

*11.        Inside positions assign appraisals within company guidelines for Best Practices.  If the trainee is in a field position, he/she completes appraisals using approved physical damage practices.

*12.        With the guidance of the Manager, determines liability using sound judgement and analysis of available facts.

*13.     Answers correspondence received in conjunction with the claim in accordance with state guidelines.  Returns phone calls within company guidelines for Best Practices.

*14.        Handles all claims within the guidelines of the state to which the trainee is assigned and in conjunction with the insurance laws and any other laws applicable to that claim.  Adheres to Fair Claim Practices Acts established within a respective state.

*15.        Makes investigative reports promptly to the file with clear and concise file documentation.  Makes initial reports to the file as directed by management.

*16.        Communicates effectively both orally and in writing with management and non-management personnel as well as insureds, claimants, agents, attorneys, appraisers, doctors and other insurance carriers and state insurance departments.

*17.        Completes or audits appraisals and verifies amounts together with any applicable medical bills, expense bills, wage forms or other items which are presented for payment consideration.  Pays all medical bills and expense bills in accordance with the laws established within that state.  All payments are to be made within company guidelines for Best Practices.

*18.        Negotiates settlement of claims with insureds, claimants and attorneys following established, authorized settlement authority and under the guidance of the Manager, with loss payments to be entered promptly into the system.

*19.        Maintains a working dairy as per Company guidelines for each assigned claim file which includes timely, accurate entry of data. 

*20.        Ensures that all subrogation is quickly identified and that proper subrogation letters are sent to responsible parties and that all salvage is identified and reported to the Salvage Unit for handling.  Ensures that subrogation and salvage is entered into the claim system as quickly as possible.

*21.        Must have regular predictable attendance.

22.        Performs all other duties as assigned.



Four (4) year college degree required.   The college degree requirement will be waived for employees who have completed at least one year in an Infinity Outbound First Notice of Loss Adjuster and/or Sr. First Notice of Loss Adjuster position.

Must have good computer and time management skills and the ability to juggle multiple tasks at one time.

Must have a valid driver’s license with an acceptable driving record if hired for a field position.

Must have good planning and organizing skills.

Must have excellent written and verbal communication skills.  Some positions may require English/Spanish bilingual skills.

Must have the ability to deal with challenging situations and people in a professional manner.


Employees understand our commitment to a positive work environment and dedication to the utmost in service. Advancement opportunities include skill training and career paths for many positions.  We take the time to get to know our customers and recognize the importance of building long-term relationships – with our business clients as well as our hardworking employees.

Come see why our team gets the job done right and has fun doing it!

Job Snapshot

Employment Type Full-Time
Job Type Other
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID R103137
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Auto Claims Adjuster Trainee

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