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Application Support Analyst

Job Description

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Job Title: Application Support Analyst

Job Description & Responsibilities

This individual contributor role is responsible for identifying and resolving client issues of moderate complexity. This position will provide day-to-day support to financial institutions, which includes; responding to customer inquiries related to web-based software applications issues while ensuring customer expectations are exceeded. The main function of a technical support analyst is to manage the operational service and support needs for member banks and associations in a help desk environment. 

  • Provide operational support to large financial institution for specialized software products; act as the voice of the client to other internal groups, including the Product and Technical teams 
  • Identify, troubleshoot, and resolve moderately complex processing, application usage, or business issues to exceed customer expectations 
  • Assure prompt and permanent resolution of client inquiries relating to general functionality for internal software applications 
  • Understand customer needs, business requirements, and priorities to develop solutions and recommendations based on business needs 
  • Educate customers on software applications, usage and functionality 
  • Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines 
  • Assess operational opportunities to increase service quality or efficiency 
  • Build and enhance positive working relationships with client institutions, processors and internal stakeholders 

Skills, Experiences, Knowledge

  • High School Diploma or GED required 
  • 0-3 years financial services related experience required; credit/debit card experience preferred
  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required) 
  • Strong ability to work independently and manage one’s time (Required) 
  • Strong ability to accurately document and record customer/client information (Required) 
  • Strong leadership and mentoring skills necessary to provide support and constructive performance feedback (Typically required) 
  • Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)

Nice-to-have skills/experiences

  • Experience with CRM tools (Legacy, Dynamics, Salesforce)
  • Understand XML File format
  • MS office tools experience - primarily Work/Excel

Job Snapshot

Employment Type Contractor
Job Type Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 91804
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Application Support Analyst

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