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Director, Client Services

Job Description


Date: 2/24/2020 12:00:00 AM

 Are you an expert in People, Strategy and Process?

We are looking for talent to join our team as Director of Operations and Client Services. In this role you’ll have the opportunity to lead teams through change, business implementation, recruiting operations, onsite operations and best practices in a fast paced environment.

You’ll be accountable for the continued long term satisfaction and overall health of our client relationship.

This role may sit in any of the following locations:

Chicago, IL; Philadelphia, PA; Nashville, TN;  Indianapolis, IN; Columbus, OH; Atlanta, GA

What you’ll do:

  • Build client satisfaction, ensure associate advocacy, and drive brand loyalty – you’ll ensure our teams are effectively meeting associate and client needs, building productive relationships, and taking responsibility for their satisfaction and success. You’ll establish processes to address gaps in performance and client/associate satisfaction.
  • Drive all functions of Onsite Operations and Recruiting – including meeting expectations of fill rates, attendance & attrition rates, and Net Promoter scores
  • Manage and hold team accountable to ensure that internal staff recruiting, hiring, on-boarding, training and performance management is conducted in a consistently and in accordance with standard processes and expectations.
  • Pioneer initiatives focused on organizational growth; you’ll ensure standards for internal processes, employee performance, and client requirements are met and exceeded.
  • Research and communicate market data affecting any/all client locations; you’ll advise client on continuous innovation options and propose solutions.
  • Generate accountability by developing and driving the results of key performance indicators that impact client, associate, and internal staff satisfaction.
  • Remotely manage a team of Account Managers; ensuring that they are providing the guidance and support required for their teams and clients. This will include regular communication calls, quarterly in-person visits, and accessibility when business need dictates.
  • Deliver consistent world-class staff, associate and client experiences using elements of our Core Values.

Basic requirements:

  • 8+ years of progressive management experience in High Volume Staffing, Operations/Distribution/Recruiting or Manufacturing
  • 8+  years  experience in managing multiple locations remotely
  • 8+ years in Client Services or Client Management
  • Desire and drive to develop  direct reports  - not afraid of having difficult conversations
  • Proven history and in-depth knowledge of diverse business functions (operations, recruiting, marketing, finance, customer service)
  • Demonstrate a selfless commitment to team and company goals
  • Expert knowledge of data analysis and performance/operations metrics and recruiting
  • Minimum 50% travel; may vary depending on time of year. 

OPENCORP

OPENAF

OPENMIL

Integrity CB

FIXFEEDS
 


Job Snapshot

Employment Type Full-Time
Job Type Human Resources, Admin - Clerical, Management
Education Not Specified
Experience At least 8 year(s)
Manages Others Not Specified
Industry Industrial, Manufacturing, Merchandising
Required Travel Not Specified
Job ID 22613
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Director, Client Services


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