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Customer Service Representative

Job Description

Supports the branch manager in the daily operation of the branch office


Responsibilities
  • Provides courteous customer service
  • Solicits for new or renewed customer business on every contact
  • Receives loan payments and posts to customer accounts
  • Maintains cash drawer accuracy and security
  • Prepares and handles office deposits and maintains checkbook accuracy
  • Prepares and processes loan applications; closes approved loans
  • Performs collection activities on delinquent accounts, by both written and verbal communications
  • Assists with the development and training of all new personnel
  • Maintains compliance with company policies and procedures
  • Maintains accurate filing and record-keeping system
  • Prepares and assemble reports for remittance, and for branch record-keeping
  • Prompt and regular attendance is required


Qualifications
  • Prior experience with customer service
  • Basic math and money handling skills; able to count cash accurately
  • Ability to obtain license, certification, and/or governmental approval to provide ancillary products and services, as applicable
  • Valid driver’s license and daily access to a reliable automobile for business use
  • Computer literate with ability to operate a ten-key calculator
  • This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

  • Requires the ability to communicate verbally and in writing.

  • This position frequently operates a standard telephone.

  • This position may travel requiring driving, and may require walking on uneven ground, climbing small stairs.

  • High school diploma or equivalent

Job Snapshot

Employment Type Full-Time
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Real Estate - Property Mgt
Required Travel None
Job ID 3948
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Customer Service Representative


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