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Health Care Quality Improvement Coach

Job Description


Public Consulting Group, Inc. (PCG) is a $400 million, fast growing, for profit company providing management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need.
Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 2000 professionals in 47 offices throughout the U.S, in Montreal, Canada, London, England and Lodz, Poland. The firm draws on more than two decades of consulting to public sector clients in all 50 states, Canada and the EU to deliver best-practice solutions and measurable results to state and local public agencies, health plans, insurance departments, and private providers that do business with government agencies.
PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.


Overall Responsibilities:
The Process Improvement Coach will work on a small team to assist with ongoing process improvements of care coordination for Medi-Cal beneficiaries. Using information gained from best practice research, program data, client interviews, and staff feedback, as well as a review of similar programs, the Process Improvement Coach will be responsible for identifying potential program improvements through data analysis, and leading cross-sector quality improvement efforts.

Specific Responsibilities:
• Observe and collect information about existing operations of medical, behavioral health, housing services and other provider type organizations.
• Analyzes and evaluate business processes and identify process efficiency and effectiveness improvement opportunities.
• Assist in the development of performance metrics to establish process success.
• Conduct ongoing assessments of operations and identify needed program changes.
• Facilitate participants on large-scale quality improvement efforts.
• Research best practices and conduct quantitative and qualitative analysis.
• Assist in development of written reports and client presentations.
• Perform other duties and responsibilities as required.

Job Requirements

Required Skills:
• Creative problem-solving ability and results-orientation
• Ability to work collaboratively across multi-disciplinary teams
• Strong analytical skills, including the ability to analyze and organize data
• Ability to map and analyze business processes
• Excellent organizational and time management skills
• Strong computer proficiency in Microsoft Office applications
• Ability to work with various levels of management
• Strong oral presentation and interpersonal and written communication skills

Required Experience:
• Bachelor’s degree required, Master’s degree preferred
• 2-4 plus years of relevant work experience in the fields health care, social services, government or the consulting field preferred
• Familiarity with Quality Improvement models such as that used by the Institute for Healthcare Improvement (IHI), Lean Technology, Plan-Do-Check-Act model, and other process improvement theories and practice
• Experience serving a diverse range of learners and organizations, including large hospitals as well as clinic and small human service community-based organization providers

Job Snapshot

Employment Type Full-Time
Job Type QA - Quality Control, Training
Education 4 Year Degree
Experience Not Specified
Manages Others Not Specified
Industry Consulting
Required Travel Not Specified
Job ID 2018-3342
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Health Care Quality Improvement Coach

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