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Operator
2 Applications Submitted for this Position

Job Description

Job Title: Operator

Job Summary:

Reports to the Patient Access Supervisor, Manager/Director and is responsible for answering Hospital incoming calls and managing the switchboard/PBX Console. This includes greeting callers, transferring calls to patients and hospital employees, locating patients, announcing codes, notifying parties of codes, and works closely with Security in emergency situations.

Essential Job Duties:

  • Accurately utilizes the features of the PBX console, headsets, telephones and other related equipment.
  • Ensures release of information is consistent with all privacy policies.
  • Answers multiple incoming telephone lines
  • Obtains necessary information and transfers calls to correct extensions.
  • Performs overhead announcements.
  • Monitors all alarms located in PBX and notifies appropriate personnel as required.
  • Responds quickly and accurately to disaster and emergency situations as required, remaining calm.

Behavioral Standards:

  • Exhibits customer and service oriented behaviors in every day work interactions.
  • Demonstrates a courteous and respectful attitude to internal workforce and external customers.

Communication/Knowledge:

  • Provides accurate and timely written and verbal communication of information in a manner that is understood by all.
  • Able to listen, understand, problem-solve, and carry-out duties to ensure the optimal outcome.
  • Able to use IT systems in an accurate and proficient manner.

Collaboration/Teamwork:

  • Contributes toward effective, positive working relationships with internal and external colleagues.
  • Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.



Education/Experience:

  • High school graduate or job-related work experience equivalent
  • One year experience preferred
  • Must be bilingual speaking-Spanish and English

Licensure/Certifications:

  • BCLS Certification Required

ADA/Physical Demands:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant in order to be considered.
  • Required to stand; walk; sit; use hands to fingers, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk and hear; and may taste and smell. The employee is regularly required to lift, push and/or pull weights in excess of 10 pounds, with assistance. Visual abilities, auditory abilities, must be intact to perform duties.

Job Snapshot

Employment Type Full-Time
Job Type Admin - Clerical
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Healthcare - Health Services, Insurance, Security
Required Travel Not Specified
Job ID 3491/2522
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Operator


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