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Medical Collections Specialist

Job Description

One of Orange County’s leading healthcare organizations! Impressive resume builder! Freeway accessible!  Friendly work environment. Contact MediQuest Staffing regarding the wonderful position!

Esteemed health care organization in Orange County is looking for an experienced Medical Collections Specialist.  
Candidate must have experience with hospital patient accounting, EOB, MediCal and other government prorams. 

Position:         Medical Collections Specialist

Location:        Costa Mesa, CA

Schedule:        Monday – Friday / 8:30AM -5:00PM

Duration:        Temp to Hire

Rate:               $16.00 - $17.00/ hr. 

For immediate consideration, please submit your resume to [Click Here to Email Your Resumé], or call 1-833-633-7878 and ask for Gena at MediQuest Staffing.

Position requires handling incoming inquiries from any customer; patient, or insurance company, whether by telephone, mail or in person.  Must be familiar with Medi-Cal and other government programs.  Ability to contact patients regarding self-pay balances on the accounts receivable to evaluate patient’s ability to pay and collect money. Can work with minimal supervision.


  • Assists patients with billing, services, and insurance questions on the phone, via email or in person
  • Documents all calls and actions taken in the appropriate systems
  • Record all patient complaints/disputes and forward to appropriate person for follow up
  • Contact patients/guarantors to secure payment for services provided
  • Confirms/updates with patient/guarantor insurance and patient demographics information Makes appropriate changes and submits/re-submits claims as indicated
  • Informs patients/guarantors of opportunities for financial assistance, including Medi-Cal/MSI and other available governmental or private programs
  • Familiar with financial assistance program to provide patient/guarantor assistance with completion when appropriate
  • Establishes payment arrangements when patients are unable to pay in full, at time of payment is due. Including installment plans and patient settlements
  • Responsible for following all collection policies and procedures
  • Meets quality assurance and productivity standards
  • Returns all voice mail messages/emails same day received
  • Generates itemized bills as needed to any customer, internal or external
  • Refers all mail and phone calls of outsourced accounts to the vendor liaison
  • Works patient correspondence in accordance to department policies
  • Takes part in all training about third party requirements


  • Must have hospital patient accounting knowledge - REQUIRED
  • Must have knowledge of MediCal and other government programs
  • Minimum of two years’ experience working as a Self-Pay Collector in a hospital environment
  • Knowledge of hospital patient accounting and EOB
  • Ability to explain liability to patients and set up payment plans
  • Bilingual English/Spanish – PREFERRED
  • Knowledge of Medicare, Medicaid and all other third party payment methods
  • Insurance knowledge and communication with payers
  • Outstanding skills in self-pay collection techniques
  • Must have superb customer service skills and telephone etiquette
  • Effective written and verbal communication skills
  • Problem solving skills essential
  • Ability to think independently and ability to use good judgment in various situations
  • Proficient in Word, Excel and Access - PREFERRED
  • Ability to establish work priorities and prioritize needs to meet required timelines
  • Analytical and problem-solving skills

Job Requirements


Job Snapshot

Employment Type Contract to Hire
Job Type Health Care
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 123759
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Medical Collections Specialist

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