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High Level Customer Service $14-$20

Job Description

Do you has a passion for customer service? Do you have a people first mindset! Want to help solve complex issues and assist when needed?
Investigate and resolve complex claims matters in coordination with health plan and/or corporate departments
Conduct appropriate auditing processes
Reference current materials to answer any range of inquiries from members and providers regarding claims, eligibility, covered benefits and authorization status matters
Educate members and/or providers on health plan initiatives; train and assist providers regarding proper claims billing procedures
Provide first call resolution and ?own the process? by working with appropriate internal/external resources and ensure the closure of all inquiries
Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
Collaborate with other departments on cross functional tasks and projects Maintain performance and quality standards based on established call center metrics including turn-around times

Strong candidates will have:
•Active Listening ? Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
•Reading Comprehension ? Understanding written sentences and paragraphs in work related documents.
•Speaking ? Talking to others to convey information effectively.
•Critical Thinking ? Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
•Monitoring ? Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
•Time Management ? Managing one's own time and the time of others
We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age (40 and over), gender identity, national origin, protected veteran status, disability or any other protected classification under federal and state law.

Job Requirements

, , , , Process orders or requests for information from customers who call into a call center. Ensure that accurate information is entered into a terminal or computer. May use simple scripts for call flow or upwelling purposes.

Job Snapshot

Base Pay $20,000.00 /Year
Employment Type Full-Time
Job Type Other
Education None
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID FJ-S19CST.137808
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High Level Customer Service $14-$20


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