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Regional Operations Center Technical Support Specialist

Job Description

Key Elements and Essential Tasks

  • Understand general concepts in Life Safety Systems, Building Automation Systems, and Mass Notification tools and how these interface with the ROC
  • Provide support for security product researchnand other platforms in support of the ROC’s missionetc.
  • Responds to client’s service related issues promptly
  • Must handle on-call duties on a regular scheduled basis
  • Maintain full compliance with company’s and customer’s safety program
  • Perform systems administration, upgrades, and change management
  • Ensure operational effectiveness and service levels are appropriately maintained
  • Support daily ROC operations
  • Coordinate system and equipment repairs through contracted vendor, site IT support, and IT networking teams. 
  • Assist system owners with updates and upgrades to software platforms
  • Identify system issues and conduct an evaluation of scope and magnitude.  Engage and coordinate systems integration vendors as appropriate to resolve issue. 
  • Ensure collaboration between vendors, system owner, and information technology resources
  • Coordinate processing and completion of work orders
  • Maintain and update Computer Aided Dispatch database platform
  • Any and all other assigned duties and tasks


  • High School Diploma or equivalent required
  • Associate degree or bachelor degree in computer science or related area preferred

Relevant Experience

  • Three years' experience in the security field or emergency operations center working with relevant systems
  • Five years' experience in security field or emergency operations center working with relevant systems preferred.

Skills and Knowledge

  • Must have a technical background in access control along with a working knowledge of video surveillance, intrusion detection, and IP networking.
  • Must be responsible, self-motivated, self-starter, personable and well-organized with the ability to manage multiple tasks simultaneously.
  • Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint, Internet Explorer and Outlook.
  • Must have an understanding of general IT infrastructure systems.
  • Working knowledge of security related programs including C-cure 9000, Milestone, Commend, Stentofon, Crestron, D3 Computer Aided Dispatch, NetClient DVR integration, Nice voice recorder, and Vesta mass notification. Familiarity with Honeywell and Siemens fire systems is also preferred. 
  • Must possess product research skills including use of internet, catalogs, manufacturer and distributor tech, webinars and seminars.
  • Must have the ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date.
  • Completion of vendor specific technical courses including C-Cure 9000, Milestone, and/or Honeywell Commend and fire protection systems.

  • Must be able to effectively handle stressful situations
  • Must be able to read and effectively interpret general business documentation


  • Valid and current driver's license

Physical Work Requirements and Work Conditions

  • Ability and willingness to access tight spaces and work on equipment under or behind consoles.
  • On-call weekends, nights, and holidays. Flexible work schedule.


JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce.  JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.  The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at  

If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at [Click Here to Email Your Resumé]

Job Snapshot

Employment Type Full-Time
Job Type Management
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID REQ1388
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Regional Operations Center Technical Support Specialist

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