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Site Coordinator
5 Applications Submitted for this Position

Job Description

JOB DESCRIPTION OVERVIEW:

This position is primarily responsible for providing a leadership role to delegated Site Coordinators, which includes various lead functions, creating and monitoring work processes, and acting as a liaison between hospitals, Billing Centers, and the Manager and Director. This position is also responsible for reducing the amount of lost or missing chart information and reduction of unnecessary unbillable charts, by working with the Manager to provide administrative and operational direction and follow-up to physicians, Site Coordinators, and hospital personnel. This includes verification of missing and incomplete chart policies to comply with TeamHealth's documentation requirements for reimbursement, as well as medical and legal purposes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provides the TeamHealth training program to new and existing Site coordinator staff to ensure the proficient performance responsibilities, and to retain a complement of Site coordinator staff that is knowledgeable in the principles of chart management and billing processes.
  • Prepare and submit OnBase Security paperwork to the service desk, Assist with system upgrade/enhancement testing for OnBase, including the coordination and any needed departmental level testing within the BC or offsite.
  • Responsible for coaching and auditing the Site Coordinators as required and providing results to discuss with the Manager.
  • Model desired performance standards, gives regular feedback about strengths and provides actionable feedback to the Manager when individual performance declines.
  • Responsible for maintaining shift coverage of site coordinators at the facilities and ensuring that paper or electronic batches arrive at the billing center timely.
  • Hiring, termination, and disciplinary action of employees.
  • Provides monthly audits for new employees at 30, 60, and 90 days, quarterly audits results for existing employees and annual performance evaluation feedback to the Manager. Works with Manager on tracking performance improvement plans results.
  • Continually evaluates the amount of lost or missing chart information at the facilities and works with the Manager to create and implement processes for improvement by working with the Site coordinator Rep and appropriate facility personnel.
  • Communicates Team Health and Billing Center policy changes to staff in a timely manner and seeks assistance from the Manager to provide answers to questions relative to corporate policies and procedures.
  • Communicates on a regular basis with the Manager providing ongoing updates regarding facility changes, training, difficult situations, work flow processes or potential problem areas, etc.
  • Travels to facilities as needed, maintain relations with Site Coordinators, monitor performance, assist with pertinent issues, or fill in for coverage when necessary.
  • Updates Manager on facility contract status as it relates to chart management and facilitates Manager involvement as needed relative to the Site Coordinator's work processes.
  • Develops and maintains professional relationship with the various hospital departments.
  • Interfaces directly or through Site coordinator with hospital medical records, business office and registration personnel, physicians and facility personnel to obtain missing and incomplete information for charts.
  • Works with Site Coordinators in the distribution of communication for physicians and operations staff regarding outstanding documentation.
  • Assists with request by Client Services Manager, Human Resources, Documentation Specialist, Risk Management, and operation staff.
  • Maintains personal adherence to professional confidentiality standards established within the Department and in accordance with legal, HIPAA, ethical, and hospital standards.
  • Assists in the facilitation of team process at Team Health by participating in developing and implementing team goals; participating in problem solving and decision making; supporting corporate, affiliate, and billing center management decisions; being flexible and adaptable to change; establishing trust and respect for other team members; placing team needs first; and by completing all necessary training.
  • Ensure compliance with Team Health standards, and external regulatory bodies.
  • Participates in the annual review of departmental procedural guidelines to ensure relevance and compliance.



QUALIFICATIONS / EXPERIENCE:

  • Associate Degree or equivalent work experience required;
  • General knowledge of hospital policies and procedural guidelines pertaining to chart and billing processes.
  • High level of maturity and responsibility with strong organizational, teaching, and leadership skills.
  • Ability to handle stress and conflict;
  • Ability to mentor and coach others;
  • Ability to travel to off-site locations as needed;
  • Minimum of 2 years' experience in healthcare required;
  • Ability to develop and maintain positive working relationships;
  • Excellent communication skills (verbal and written);
  • Proficient computer skills required;
  • Excellent organizational skills;
  • Detailed oriented and efficient with time management;
  • Ability to work flexible hours.

PHYSICAL / ENVIRONMENTAL DEMANDS:

  • Job performed in a well-lit work area;
  • Occasional lifting/carrying (10 pounds or less);
  • Occasional travel;
  • Prolonged sitting;
  • Prolonged work on computer;
  • Prolonged telephone use.

This position may require manual dexterity and/or frequent use of the computer (keyboarding and mouse usage), telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions. Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.

DISCLAIMER:

The information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

Job Snapshot

Employment Type Full-Time
Job Type Admin - Clerical, Health Care
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Relocation No
Industry Healthcare - Health Services
Required Travel Not Specified
Job ID 434/255
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Site Coordinator


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