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Help Desk

Job Description

Top Skills Required:

  • 2+ years Help Desk Experience
  • 1+ years working in a Windows environment
  • Excellent customer service experience
  • Ability to remain calm in high call volume/ stress environments
  • Passion for IT and desire to grow career beyond Help Desk

Nice to have:

  • Windows Server Experience
  • Active Directory
  • Server Deployment Experience
  • SAN experience

Day to day:

  • 20-45 tickets per day; technician will take calls, then look at ticket queue, then check documentation of tickets and clean this up, work on projects, or learn new skill sets in down time.

Technical Environment:

  • Windows
  • O365
  • Active Directory
  • Bomgar
  • Autotask
  • RMM tools

Job Description:

Help desk Level I is a key member and first response for the IT and Cloud divisions and must possess a strong commitment to high-quality customer service and solid work ethic. This role will be responsible for answering, commenting and replying to help desk inquiries. Help desk is the first level of support, and response for clients and relief/ assistance for techs and engineers. Customer Satisfaction is the main goal of Level I IT Operations. Help desk Level I will need to possess the ability to identify and organize tickets according to priority and forward tickets to engineers and techs. Having a Strong aptitude in O.S. Repairs, Spyware removal, virus removal, hardware, troubleshooting, upgrades. update and maintain company contacts. Assist support staff with field work as needed. Sets up and operates computer and machinery peripheral to computer for purpose of providing information to requesting clients. Work requires knowledge of computer logic and methodology to run computer systems. Work requires ability to read and comprehend instruction manuals in order to make minor repairs to computer equipment.

About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

Job Snapshot

Base Pay $18.00 - $20.00 /Hour
Employment Type Full-Time
Job Type Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Computer Hardware, Computer Software
Required Travel Not Specified
Job ID 6147263
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Help Desk

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