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HVAC Dispatcher

Job Description

One Hour AC is currently seeking a Dispatcher to join our team in our Portland office. This position takes all incoming calls from customers to set up their scheduled maintenance, work with them on getting emergency calls out and general customer service. In addition they will work with our technicians to schedule their next call and coordinate their daily schedule.

Responsibilities

  • Maintain the Service Technicians Schedule
  • Follow the dispatch for profits guidelines
  • Maintain call capacities via annie unplugged
  • Verify all information is true and accurate on all schedule calls before assigning to the technicians.
  • Ensure that all needed parts are ordered and client is kept up to date to schedule.
  • Check all calls from previous day to ensure that information is correct before daily management report is populated.
  • Ensure all field time cards are correct before 9am daily.
  • Maintain a professional image at all times
  • Assist with other office duties as needed.

Requirements:

  • Previous experience with dispatch especially in service area
  • HS diploma or equivalent

Job Snapshot

Employment Type Full-Time
Job Type Admin - Clerical, Customer Service
Education High School
Experience Not Specified
Manages Others Not Specified
Industry HVAC
Required Travel Not Specified
Job ID R9956787
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HVAC Dispatcher


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