Skip to Content
Customer Experience Management Trainee

Job Description

Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California’s Mission is to ensure all Californians have access to high-quality care at an affordable price. Blue Shield is focused on improving health care delivery by working closely with providers and making it more accessible, affordable and customer-centric. Being a mission-driven organization means we do much more than serve our 4 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than $325 million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution.

We're hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing healthcare space. Come and help us make health care better for everyone.

Job Requirements

Blue Shield’s Management Trainee position challenges aspiring college graduates to grow their natural leadership abilities in preparation for a frontline leadership position at Blue Shield. The rigorous program requires strong determination and agility, and rewards with personal and professional opportunity. If you are eager to learn and committed to succeed, Blue Shield’s Management Trainee program is a great place to grow your career.

Business Rotations:Contact Center: After completing 6 weeks of training and passing their final assessment, Management Trainees are held accountable for providing quality and timely assistance to members while achieving representative metrics. They are also accountable for completing supervisor learning activities, leading an individual project, implement a team-based project, taking on special assignments and building robust working networks.
Claims Processing: After completing 6 weeks of training and passing their final assessment, Management Trainees are held accountable for providing accurate and rapid processing and payment of claims while achieving representative metrics. They are also accountable for completing supervisor learning activities, leading an individual project, implement a team-based project, taking on special assignments and building robust working networks.
Installation & Billing: Management Trainees shadow representatives to gain an understanding of how Blue Shield ensures a smooth set up of plan benefits, member enrollment and ongoing account maintenance. They are also accountable for completing supervisor learning activities, leading an individual project, implement a team-based project, taking on special assignments and building robust working networks.

Throughout the program, Management Trainees receive leadership development training, personalized coaching and senior leader mentoring to understand and develop their individual leadership capabilities.
Upon successful program completion, Management Trainees interview for Blue Shield entry-level leadership positions based upon openings at the time. The target position after program completion is Customer Experience Operations Supervisor.


Job Required Education/Experience Candidate Profile and Requirements

• BS/BA degree – All Majors. Minimum GPA 3.0
• Actively builds trust and effective relationships at all levels in an organization
• Consistently pushes self and others to exceed goals and achieve results
• Takes the lead during tough situations, challenges the status quo and steps up to conflict
• Freely expresses opinions, takes control, is candid and proactive.
• Excellent communication & interpersonal skills. Is confident, positive, self-assured and assertive
• Embraces change and readily shift gears without having the total picture
• Applies analytical & critical thinking to find root causes and make informed decisions

50% travel required between our El Dorado Hills, Rancho Cordova and Lodi sites.

Job Snapshot

Employment Type Full-Time
Job Type General Business, Entry Level, Management
Education 4 Year Degree
Experience Not Specified
Manages Others Not Specified
Industry Healthcare - Health Services
Required Travel Not Specified
Job ID 180013R
CareerBuilder Tip:
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Customer Experience Management Trainee


Enter notes about this job:

Cancel