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Appeals and Grievance Phone Team - Intermediate Coordinator

Job Description

Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California’s Mission is to ensure all Californians have access to high-quality care at an affordable price. Blue Shield is focused on improving health care delivery by working closely with providers and making it more accessible, affordable and customer-centric. Being a mission-driven organization means we do much more than serve our 4 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than $325 million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution.

We're hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing healthcare space. Come and help us make health care better for everyone.

Job Requirements

Successfully exceed associate level responsibilities, in addition, Researches, reviews and resolves high level/high priority member grievances, appeals and complaints, while clarifying issues and educating customers in the process Interprets and explains health plan benefits, policies, procedures and functions to members and providers Administers ongoing grievance tracking, trending and reporting for assigned grievances Consistently performs established performance metrics




Education/Requirements In addition to skills needed for associate level: Ability encompasses proficiency in the skills, internal procedures, and policies needed to satisfactorily complete the full range of assigned tasks Makes decisions based on demonstrated skill proficiency Resolves most questions and problems, and refers only the most complex to higher levels Strong knowledge of CUT, Custom ViewStrong writing skills for document of member concerns and explanation of benefits Minimum Experience Level Generally requires moderate experience in operations or customer service Typically 1-2 years of related experience successfully demonstrating increasingly higher level work

Job Snapshot

Employment Type Full-Time
Education Not Specified
Experience 1 to 2 years
Manages Others Not Specified
Industry Healthcare - Health Services
Required Travel Not Specified
Job ID 1800140
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Appeals and Grievance Phone Team - Intermediate Coordinator


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