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Helpdesk Customer Service Representative

Job Description



Job Description

  • Accurately respond to customer inquiries

  • Document customer contacts

  • Initiate outbound contacts as appropriate

  • Provide on-line support for applications

  • Utilize available resources to respond to internal and external customer inquiries.

  • Help identify process improvements and best practices for the team.

  • As applicable, answer email inquiries, etc. within required time frames in a professional manner with accurate and timely information.

  • Identify and report all concerns regarding the program to the appropriate Sr. Business Analyst, .

  • Complete additional tasks and projects as needed.





Job Requirements

Education

  • High school diploma required.  College degree preferred or equivalent work experience required.

Skills

  • Excellent customer service ability.

  • Ability to maneuver through various systems to provide the dealer accurate information.

  • Displays professionalism and positive attitude.

  • Ability to effectively communicate with customers, managers and co-workers.

  • Strong written and oral communications.

  • Time management and organizational skills.

  • Willingness to take on new assignments.

  • Reliability.

  • Ability to multi-task.


Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

Job Snapshot

Employment Type Full-Time
Job Type Customer Service, Information Technology
Education High School
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 01VNW
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Helpdesk Customer Service Representative


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