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ServiceNow Administrator

Job Description

RESPONSIBILITIES:

Kforce has a client that is seeking a ServiceNow Administrator in El Dorado Hills, California (CA). They will lead in configuring and developing on the BSC instance of service now in the areas of ITSM, Service Catalog HR, Facilities integrations, and other modules within ServiceNow as necessary.

Overview:
This role will work closely with the Service Marketplace Administration, IT Infrastructure, Compliance and Risk Management, and IT Service Management teams to develop and enhance the IT Service Management capabilities in ServiceNow. The candidate will help develop and enhance the ServiceNow tool, Configure CMDB Fields and workflows, UI, Workflow and other integrations/orchestration/automation as necessary. They will Facilitate design, integrations, development, and rollout of activities necessary to deliver a service.

Responsibilities:
  • Data Transformation, creating UI Policies and scripts

  • Assist in the definition and validation of business requirements, determine scope, estimate work effort, and determine duration of development activities

  • Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible consistency across development, stage, testing, and production environments

  • Utilize the version of ServiceNow application supported by the client is implemented in a timely manner with minimal or no disruption

  • Implement Service-Now customization including, but not limited to: Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports

  • Conduct technical preparation to perform process automation as required

Job Requirements

REQUIREMENTS:

  • Bachelor's degree in Information Systems or Computer Science preferred

  • ITIL Foundation certification desired

  • 3+ years of experience developing on the ServiceNow platform in a medium to large enterprise environment (7,500 employees or larger)

  • 4+ years of experience with application development experience (SDLC, Agile Scrum, etc.)

  • 3+ years of experience with JavaScript

  • 3+ years of experience with various web technologies (JavaScript, XML, HTML, AJAX, CSS, and HTTP) or comparable web design

  • 1-2 years of experience in designing and developing SOAP and RESTful web services

  • 1-2 years of experience with relational databases such as MS SQL Server, Oracle, and extensive knowledge of the service now CMDB

  • Must have experience with ServiceNow System Administration

  • Must have ServiceNow Advanced System Administration or Scripting in ServiceNow

  • ServiceNow Application Development in ServiceNow Preferred

  • Knowledge of ServiceNow scripting and complementary technologies such as Microsoft PowerShell scripting, SSH Command, etc.

  • Understand the requirements of ITSM Program technological scope, its complexity, and required functionality

  • Possess an in-depth working knowledge of the technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, LDAP, SSO, MID Server, Inbound/Outbound emails, and Discovery

  • Ability to handle updates to configuration sets

  • Self-motivated and work with minimal supervision



Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status

Job Snapshot

Other Pay Competitive
Employment Type Contractor
Job Type Information Technology
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Insurance
Required Travel Not Specified
Job ID ITWQG1655958
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ServiceNow Administrator


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