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Telecom Analyst Cons/Lead

Job Description

Looking for a chance to do meaningful work that touches millions? Come join the hardest working, nonprofit health plan in California and help us shape the future of health care. Blue Shield of California’s Mission is to ensure all Californians have access to high-quality care at an affordable price. Blue Shield is focused on improving health care delivery by working closely with providers and making it more accessible, affordable and customer-centric. Being a mission-driven organization means we do much more than serve our 4 million members: we were the first health plan in the nation to limit our annual net income to 2 percent of revenue and return the difference to our customers and the community, and since 2005 we have contributed more than $325 million to the Blue Shield of California Foundation to improve community health and end domestic violence. We also believe that a healthier California begins with our employees, so we provide them with resources to develop and maintain a healthy lifestyle through our award-winning wellness program, Wellvolution.

We're hiring smart thinkers and doers who want to work for a leader and innovator in the challenging, ever-changing healthcare space. Come and help us make health care better for everyone.

Job Requirements

Serves as a liaison between users, technical staff, business partners, and vendors for business and technology requirements, problems, services, and training as required. Reviews, monitors and interprets communication systems, and process to assure access to information and resources (i.e. voice, video, data, network). At the higher levels, evaluates, designs and maintains existing or proposed data/voice telecommunications systems. Analyzes user needs and recommends hardware and/or software solutions. Prepares specifications for implementation of new internal programs or modifications to vendor software. Monitors the operation of data telecommunication systems and services of vendors.
 
Assignments are very broad in nature and of the highest level of complexity. Able to impact beyond area of responsibility. May instruct, guide, and oversee work of lower-level technical professionals. Consults and makes recommendations to management on significant issues. Responsible for developing and implementing new products and/or approaches in conjunction with implementing new/existing technologies.
 
Responsibilities
System Analysis and Integration
Technical Documentation
Architecture & Solution Design
Project / Vendor Management
Service Ownership / Product Roadmaps
Customer Support
Problem Resolution
IT Process Automation
Reporting / Capacity Management
Security Compliance
Creating Standards & Best Practices
On-Call Support


Requires 8 to 12 years of directly related professional experience and possesses deep technical abilities in one or more primary products, programs or technologies:

Avaya Communication Manager
Avaya Experience Portal
Oracle Session Board Controller
Avaya Session Manager
Avaya Interaction Center
Oracle Enterprise Operation Monitor
Avaya System Manager
Salesforce CTI Cloud Connector
Cisco Unified Communication Manager
Avaya Control Manager
Avaya CMS
Cisco Video Infrastructure (CMS, TMS, EXP, Conductor)
Avaya Aura Messaging
Avaya Contact Analyzer
OpenText RightFax
Avaya Session Board Controller
Verint Call Recording
Calero eCAS
Avaya Enablement Server
Aspect Workforce Management
 
 
Skills and Competencies
  • Results oriented, well rounded IT individual with demonstrated success designing, building, running, and troubleshooting telephony & call center technologies in a large-scale enterprise environment.
  • Experienced in adapting new technologies, leading in technology improvement initiatives, and aligning technical solutions with business and IT partners.
  • Excellent organizational skills and solid team player
  • Solid analytical skills to troubleshoot complex technical problems
  • Excellent verbal, written, and communication
  • Maintain a high degree of professionalism and integrity
  • 24x7 work environment (on-call responsibilities)
  • Travel: roughly 10%

Job Snapshot

Employment Type Full-Time
Job Type Other
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Healthcare - Health Services
Required Travel Not Specified
Job ID 17002FX
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Telecom Analyst Cons/Lead


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