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Full Time

As Analyst II – Workforce Management you will be at the forefront of this process, examining WFM data and taking a holistic view of contact center management. Working to create a seamless process for ...

Olathe, KS, USA

Full Time

Work as a Workforce Management Analyst, including acting as a member of the team supporting the client's Electronic Health Records Modernization Program ( EHRM). Apply knowledge of human ...

333 John Carlyle St #500, Alexandria, VA 22314, USA

Full Time

Get your share of our success by considering the opportunity to join our team as a Workforce Management Administration Analyst. Responsibilities: Monitor and address agent availability, real time, ...

8160 S Hardy Dr, Tempe, AZ 85284, USA

Full Time

High School Diploma / GED (or higher). 6+ months of Workforce Management experience. Familiarity with Workforce and Call Center Applications such as: CMS, IEX, CTI, TCS, AVAYA, ASPECT, MITEL.

North Port, FL, USA

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Full Time | Pay: $64,000 - $72,000/year

5+ years of related experience; Expert level Excel skills; Strong understanding of workforce management concepts and systems; Strong strategic skills. Kforce is an Equal Opportunity/Affirmative Action ...

Wayne, PA, USA

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Full Time | Pay: $48,000 - $53,000/year

Use ACD and Workforce Management System to create accurate call volume forecasts and schedules that maximize the effectiveness of staff, IT, and telephony. Provide data analysis and reporting of ...

Houston, TX, 77060, USA

Full Time

The Workforce Analyst is responsible for analysis related to the planning and management of contingent labor resources such as planning, forecasting, modeled staffing, un-modeled staffing, volume ...

Latham, NY 12110, USA

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Full Time | Pay: $50,000 - $60,000/year

MAXIMUS is currently looking for a Workforce Management Analyst to join our team in Largo, MD. The Workforce Management (WFM) Analyst will ensure that client goals are met by analyzing work ...

Largo, MD 20774, USA

Full Time

We are currently seeking a dynamicWorkforce Management Real Time Analystto join our team at our office in Cypress, CA. ... Manage proactive approval and denial of discretionary activities; such as vacations, training, meetings, 1:1 sessions, etc; Collects daily unplanned exceptions (call outs, tardy) and administers those updates into the workforce management ...

Cypress, CA, USA

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Full Time

Excellent knowledge of workforce management calculations, technologies and key performance indicators. Strong interpersonal skills and the ability to communicate with many different levels of ...

Alorica

Simpsonville, SC, USA

CAREERBUILDER APPLY

Full Time

Advises and recommends areas of program planning, business requirements management, budget execution and program coordination. Prepares needs assessment. Validates resource requirements ...

Confidential

San Diego, CA, USA

Full Time

The Workforce Business Planning Analyst will analyze contact volumes, AHT, impact events, occupancy, and contact center staffing activities to provide management information and make ...

Houston, TX, USA

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Full Time

ACS Group is a premier provider of IT Consulting, Engineering Consulting, Healthcare Solutions, Talent Solutions, and Workforce Management Solutions to Fortune 1000 companies globally.

Fort Mill, SC, USA

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Full Time

ACS Group is a premier provider of IT Consulting, Engineering Consulting, Healthcare Solutions, Talent Solutions, and Workforce Management Solutions to Fortune 1000 companies globally.

Wayzata, MN 55391, USA

CAREERBUILDER APPLY

Full Time

Contact/Call Center technology and IVR; Speech recognition call routing; Cisco UCM/UCCX/CUIC/Finesse/SocialMiner; Agent Call/Screen Recording & Workforce Mgmt; Cust callback; CRM/CIS; Cust ...

Hammonton, NJ, USA

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Full Time

Build skill sets and continue to develop proficiency of the department's systems and applications ensuring Percepta remains on the cutting edge of Workforce Management within the industry that will ...

Houston, TX, USA

Full Time

... multiple environments from an SDL process and Cloning Production; Generate reports to assist in managing escalation; Experience with Release Management; Experience with Change Management.

Greenville, WI 54942, USA

Full Time

UPS Supply Chain Solutions is currently seeking a Trade Management Analyst ( TMA) I to impact the business by mastering import/export regulations. The ideal candidate will possess a Customs Broker ...

UPS

Southfield, MI, USA

CAREERBUILDER APPLY

Full Time

Advises and recommends areas of program planning, business requirements management, budget execution and program coordination. Prepares needs assessment. Validates resource requirements ...

Seattle, WA, USA

Full Time

... mapping and liaising with technical teams, stakeholders and upper management; Experience of projects in finance systems, inventory management, marketing platforms or field service management ...

3854 Broadmoor Ave SE, Grand Rapids, MI 49512, USA

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Full Time

Assist management with the planning and design of business processes and systems. 3. Make recommendations and changes in order to improve and support business activities. 4. Utilize systems and ...

Dallas, TX, USA

CAREERBUILDER APPLY

Full Time

Work with business partners across Corporate Risk Management to identify and define critical data elements used in the business to among other things, generate KPIs and risk reports, track controls ...

Roanoke, TX, USA

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Full Time | Pay: $100,000 - $120,000/year

Project management experience is a plus. Meticulous attention to detail and exceptional communication skills. Experience with any of the following applications are a plus: Steelbrick, Marketo, ...

Manhattan

Full Time

Use industry resources (Internet, Webinars and conferences) to identify BC/DR trends and solutions; BC/DR Awareness Training - Plan and coordinate employee training on crisis management and ...

Herndon, VA 20170, USA

Full Time

... In-depth experience with incident management, leading both on and off-hours ad hoc support teams; In depth experience with various software development methodologies such as Agile, SCRUM, ...

FlagStar Bank

Troy, MI, USA

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