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EDUCATION:High School diploma or equivalent required TRAINING AND EXPERIENCE:Previous general computer experience with data entry requiredMinimum 1-2 years of demonstrated customer service excellence in a contact center preferredPrevious healthcare experience with medical terminology preferredPrevious experience with electronic medical record (EMR) preferred Competencies required:Excellent communication, facilitation, and presentation skills. Manages and works referral work queues when assigned and provides supplemental inbound patient call support during high volume times using (and vice versa), and uses judgment to prioritize and accommodate patients, based on patient needs.

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Patient Engagement Partner – Access Center role is critical to an exceptional patient experience. This role provides a positive patient experience during all encounters and is responsible for answering patient calls, scheduling appointments, working referral work queues, and assisting the patient with their current needs. The Patient Engagement Partner establishes and maintains ongoing partnerships with designated practice and clinical partners to ensure achievement of aligned goals. JOB DUTIES AND RESPONSIBILITIES: Answers incoming calls and performs a variety of actions including scheduling, rescheduling, or canceling appointments within established time frames and protocols in a fast paced, high volume Access Center environment.Determines how requests should be handled using expert questioning techniques to determine how a request should be scheduled, when to refer a call to a specific clinic or escalate the call to a nurse for immediate attention; coordinates services, as needed.Verifies and updates patient demographic and insurance information.Creates a positive patient experience at every encounter, attempting to resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.Manages and works referral work queues when assigned and provides supplemental inbound patient call support during high volume times using (and vice versa), and uses judgment to prioritize and accommodate patients, based on patient needs.Actively participates as a team member in resolution of problems as they are identified.Escalates any scheduling or insurance issue to the Patient Engagement Supervisor or Patient Engagement Manager to resolve.Consistently meets productivity, schedule adherence, and quality standards as set by the Access Center.Works with designated clinical partners to establish and maintain appropriate appointment scheduling protocols. Consistently acts to build positive relationships with our clinical partners.Other duties as assigned. PHYSICAL AND SENSORY REQUIREMENTS: Requires sitting for extended periods of time (up to 8 hours at time). Requires continual use of fingers, writing and computer entry. Requires ability to hear normal conversation and good general near and peripheral vision. EDUCATION:High School diploma or equivalent required TRAINING AND EXPERIENCE:Previous general computer experience with data entry requiredMinimum 1-2 years of demonstrated customer service excellence in a contact center preferredPrevious healthcare experience with medical terminology preferredPrevious experience with electronic medical record (EMR) preferred Competencies required:Excellent communication, facilitation, and presentation skills.Focused on complianceDemonstrates continuous growthQuality-drivenService-orientedExcels at time management Ability to work from home in accordance with the Network Work from Home Policy if needed. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!St. Luke's University Health Network is an Equal Opportunity Employer.

St. Luke's Health Network, Inc.

Patient Engagement Partner, Access Center, Part Time Evenings/Weekends

JOB DUTIES AND RESPONSIBILITIES:Performs comprehensive initial evaluations to identify functional deficits and develops a treatment plan to improve their ability to move, reduce or manage pain, restore function, and prevent disabilityProvide skilled interventions that are tailored to the patient’s needs and preferences, using appropriate techniques, modalities, and equipmentCollaborates with patients to create short and long-term goalsCommunicate effectively and respectfully with patients, families, and other health care providers, ensuring informed consent, confidentiality, and cultural sensitivityManages patients to improve their ability to move, reduce or manage pain, restore function, and prevent disability through means of direct or indirect treatments or referral to another provider as appropriateEstablish and update diagnosis, prognosis, and plan of care based on the best available evidence and clinical reasoningReviews and records information in the patient’s medical record and history, including evaluative findings, treatment plan, responses to treatment and any changes to the patient’s statusEducates patients and family members about prognosis and care options. Assists in developing and implementing department programsParticipate in quality improvement initiatives, continuing education activities, and professional development opportunitiesMonitor and document patient’s progress, outcomes, and satisfaction with services providedShares clinical knowledge and new techniques to improve patient careSupervises Physical Therapy Assistants as assignedSupervises PT and PTA students and observers as assignedMaintains confidentiality of all materials handled within the Network/Entity as well as the proper release of information.

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Physical Therapist evaluates, diagnoses, and manages patients with physical impairments and functional limitations to maximize the patient’s functional abilities. The Physical Therapist will design and implement individualized treatment plans that address the specific goal and needs of each patient, as well as educating patients and their families on how to prevent or manage their conditions to promote optimal health and wellness. JOB DUTIES AND RESPONSIBILITIES:Performs comprehensive initial evaluations to identify functional deficits and develops a treatment plan to improve their ability to move, reduce or manage pain, restore function, and prevent disabilityProvide skilled interventions that are tailored to the patient’s needs and preferences, using appropriate techniques, modalities, and equipmentCollaborates with patients to create short and long-term goalsCommunicate effectively and respectfully with patients, families, and other health care providers, ensuring informed consent, confidentiality, and cultural sensitivityManages patients to improve their ability to move, reduce or manage pain, restore function, and prevent disability through means of direct or indirect treatments or referral to another provider as appropriateEstablish and update diagnosis, prognosis, and plan of care based on the best available evidence and clinical reasoningReviews and records information in the patient’s medical record and history, including evaluative findings, treatment plan, responses to treatment and any changes to the patient’s statusEducates patients and family members about prognosis and care options.Assists in developing and implementing department programsParticipate in quality improvement initiatives, continuing education activities, and professional development opportunitiesMonitor and document patient’s progress, outcomes, and satisfaction with services providedShares clinical knowledge and new techniques to improve patient careSupervises Physical Therapy Assistants as assignedSupervises PT and PTA students and observers as assignedMaintains confidentiality of all materials handled within the Network/Entity as well as the proper release of information. Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirementsAdhere to the ethical, legal, and regulatory standards of the physical therapy profession and the health care organizationDemonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external). Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.Complies with Network, departmental policies regarding attendance and dress code. Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.Attend meetings as designated or requested.Accurately bills patient’s accounts for services rendered.Provides in-services to PT department staff and others.Participates in QI data collection/planning.Attends multi-disciplinary meetings as applicable.Cleans and orders supplies, as assigned by facility director, for daily operations.Other related duties as assigned, e.g. peer record review PHYSICAL AND SENSORY REQUIREMENTS: Must be able to sit for up to ninety minutes at a time. Able to stand for thirty to forty-five minutes consecutively. Must be able to use hands/fingers to manipulate dials on machines. Must have the ability to occasionally stoop/bend, squat, crouch, kneel and reach above shoulder level. Must have the ability to lift/move patients up to 50 lbs., push/pull patients weighing up to 50 lbs. Must be capable of tactile sensation as it relates to feeling for muscle spasms, texture and skin temperature. Must have the ability to hear as it relates to normal conversation. Must be capable of seeing as it relates to general vision, depth perception, and peripheral vision. EDUCATION: Doctoral Degree, Masters or Bachelor’s degree from an accredited physical therapy program or physical therapy certificate. TRAINING AND EXPERIENCE: Successful completion of required affiliations. A minimum of one year of experience as a physical therapist in an outpatient setting. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!St. Luke's University Health Network is an Equal Opportunity Employer.

Part Time Outpatient Pelvic Health Physical Therapist

The Acute Care Physical Therapist evaluates plans and administers physical therapy treatment programs for referred patients, acute care setting, to restore function, give pain relief and prevent disability following disease, injury or loss of body part. Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Acute Care Physical Therapist evaluates plans and administers physical therapy treatment programs for referred patients, acute care setting, to restore function, give pain relief and prevent disability following disease, injury or loss of body part. Patient responsibilities include care provision for the patients below.Pediatric (2 months – 12 years), Adolescent (13-17 years), Adult (18-65 years), Geriatric (66+ years). JOB DUTIES AND RESPONSIBILITIES:Performs and documents initial patient evaluations thoroughly and accurately in a timely fashion.Establishes realistic, attainable short-term and long-term goals with each patient.Performs therapeutic exercises effectively and appropriately.Implements, and revises as necessary, effective progressive treatment programs taking evaluative findings into consideration.Administers therapeutic modalities and programs appropriately and effectively, including hot/cold pack, ultrasound, massage, electrical stimulation, whirlpool and wound care.Fits assistive, prosthetic and orthotic devices and provides appropriate training.Performs appropriate discharge planning, instructs patients and family member(s) in home programs.Documents accurately, in a timely manner, including initial evaluation, progress notes and discharge summaries.Provides on-premises supervision of Physical Therapist Assistants and aides.Assists in orienting new staff Physical Therapists.Demonstrates competency in the assessment, range of treatment and knowledge of growth and development appropriate to the age of the patient treated (neonate, pediatric, adolescent or geriatric).May supervise PT and PTA students and observers as assigned.Accurately bills patient’s accounts for services rendered.Accepts responsibility of scheduling patients.Attends multi-disciplinary meetings.Other duties as assigned. PHYSICAL AND SENSORY REQUIREMENTS: Must be able to sit for up to ninety minutes at a time. Be able to tolerate standing for thirty to forty-five minutes consecutively. Must be able to use hands/fingers to manipulate dials on machines. Must have the ability to lift/move patients up to 300 lbs., push/pull patients weighing up to 300 lbs. Must have the ability to frequently stoop/bend, squat, crouch, kneel and reach above shoulder level. Must be capable of tactile sensation as it relates to feeling for muscle spasms, texture and skin temperature. Must have the ability to hear as it relates to normal conversation and ability to hear call bells. Must be capable of seeing as it relates to general vision, depth perception, and peripheral vision. EDUCATION/LICENSURE: Current Physical Therapist license in the State of Pennsylvania or New Jersey, based on work location required. The Physical Therapist shall work within the practice guidelines as defined by Pennsylvania or New Jersey state law (based upon work location). Doctorate Degree preferred. TRAINING AND EXPERIENCE: Current CPR certification. Successful completion of required affiliations and/or CEU’s to maintain licensure. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!St. Luke's University Health Network is an Equal Opportunity Employer.

Part Time Partnership Manager Jobs in Princeton, NJ

St. Luke's Health Network, Inc.

St. Luke's Health Network, Inc.

St. Luke's Health Network, Inc.