PART_TIME

PERMANENT

ADAPTED_NOW

HOUR

Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database. Handling end users' incidents and IMAC requests using Service NOW ticketing tool.

Job description:Position: IT Desktop Support EngineerJob Type: Backfill/ Part Time Location: Phoenix, AZLong Term ContractJob Purpose: The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.Operation Roles and Responsibilities<ul><li>Basic experience in IT industry</li><li>Good client management & communication skills</li><li>Good Understanding of ITIL concept & Service Now</li><li>Computer OS/Peripherals troubleshooting. Asset/Inventory Management</li><li>Ensure tickets are updated on time and adhere to required SLA.</li><li>Handling different PC operating systems (Windows 7, 10)</li><li>Handling end users' incidents and IMAC requests using Service NOW ticketing tool</li><li>Performing Hardware/Software installation (understanding of deployment tools like SCCM)</li><li>End-user support – Break fix & Service Requests</li><li>Desktop/ Laptop/Network Printers Management.</li><li>Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)</li><li>Image Deployment using SCCM & Auto Pilot</li><li>VDI technologies Citrix Xendesktop, Azure cloud PC.</li><li>Laptop AV/endpoint security Management for Mcafee, Cortex XDR.</li><li>User Data Management (OneDrive, Office 365)</li><li>Refresh of old asset from windows 7 to windows 10.</li><li>MTR Video conference support for meeting room and events.</li><li>Vendor coordination for hardware/spare replacement</li><li>Incident Management, service Request management, asset Management</li><li>Support Queue Management to avoid and SLA misses</li><li>Ability to work independently and in a team environment.</li><li>Ability to communicate well with internal and external contacts.</li><li>Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams.</li><li>Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database.</li><li>Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices.</li><li>Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes.</li><li>Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.</li><li>Responsible for successful deployment and upgrades of laptops & workstations.</li><li>Ability to work independently and in a team environment.</li></ul>

Sky Systems Inc

IT Support - Backfill

Android

Apple iMac

Apple iPad

Apple iPhone

Asset Management

Audioconferencing

Audiovisual

Citrix XenDesktop

Cloud Computing

Communication Skills

Computer Workstations

Customer Support/Service

Customer/Client Research

Data Management

Desktop Administration

Desktop PC

Desktop Virtualization

Endpoint Security

Hardware Installation

Help Desk

ITIL (IT Infrastructure Library)

Identify Issues

Incident Management

Information Technology & Information Systems

Inventory Management

Laptop PC

Maintenance Services

McAfee Product Family

Microsoft Product Family

Microsoft Windows 7

Microsoft Windows Azure

Mobile Devices

Network Administration/Management

On Site Support

Operating Systems

Peripheral Hardware

Printers

Process Improvement

Sales Management

Security Monitoring

Service Level Agreement (SLA)

ServiceNow

Software Installation

System Center Configuration Manager (SCCM)

Team Player

Technical Support

Testing

Time Management

Videoconferencing

monster

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